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Title:  Renewal Specialist

Location: 

Cork, Munster, IE, T12 H682

Requisition ID:  130616

Job Summary

We are seeking a motivated and customer-focused Renewal Sales Specialist to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities.

You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.

 

This position will be based from our Cork office as a hybrid role.

Essential Functions

  • Own the end-to-end process for support service contract renewal, ensuring timely and accurate completion.
  • Partner with quoting specialists to ensure the quality and accuracy of renewal quotes.
  • Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates, while effectively managing discount governance.
  • Proactively engage with partners and customers to understand requirements, address concerns, and effectively communicate the value of our services portfolio.
  • Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.
  • Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.
  • Lead regular planning calls with account stakeholders across NetApp to understand customer intentions in advance of upcoming renewals.
  • Address and resolve customer and partner inquiries or escalations related to renewals in a timely and effective manner, demonstrating strong problem-solving skills.

Job Requirements

  • A minimum of 1 year in customer-facing or customer service role. Experience operating in a sales environment
  • Fluency in English is mandatory, fluencey in an additional European language is beneficial (German, French, Dutch, Spanish, Italian)
  • Familiarity with CRM software (e.g. Salesforce), MS Office
  • Demonstrated aptitude to Embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplifiication and innovation.
  • Detail-oriented with good organisational skills 
  • Proactive and customer-centric approach 


Job Segment: Pre-Sales, CRM, Sales, Technology

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