Title:  Technical Support Engineer - German Speaker

Location: 

Cork, Munster, IE, T23 PPT8

Requisition ID:  111043

Job Summary

Job Summary

Are you looking to combine your deep technical knowledge with customer facing skills to deliver high-quality solutions to customer issues? Join our team!

Our Data Protection support team is passionate about providing in-depth technical support to customers focused on diagnosing, reproducing, troubleshooting and fixing backup & restore technical issues in a timely manner. You will be part of a team of highly skilled & collaborative engineers improving our support offerings to our Cloud & On-premise customers.

In this position, you will respond to situations where first-line product support has failed to isolate or fix problems, report design and reliability issues to engineering and create new knowledge content to share information and best practices for reuse within the Netapp community. Support incidents can range from various software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability.

This is a full-time role, currently working virtual at your home, in Ireland. As our offices re-open, Netapp will adopt a flexible hybrid model of working. The majority of Netapp employee roles will be virtual first with some in-office collaboration.

Job Requirements

•    3 years experience in technical support or professional services.
•    High ability to multi-task, manage workload and define priorities based on business impact of issues.
•    Ability to troubleshoot difficult technical issues with strong commitment to deliver excellent customer service experience.
•    Expertise in the following areas: storage, back up & recovery, data management systems, TCP/IP networking.
•    At least 2 years of experience in UNIX, LINUX, Windows networking administration
•    Good understanding of Amazon AWS and/or Microsoft Azure ecosystem
•    Knowledge of storage infrastructure offering NFS, CIFS, SAN & iSCSI hosting
•    Solid knowledge of VMware, Hyper-V, SQL, Oracle, SAP, Exchange
•    Understanding of data protection technologies such as SnapMirror, SnapVault and NDMP
•    Experience with Replication, Backup and Recovery applications and OEM products such as Veeam, Commvault, Veritas
•    Native or bilingual proficiency in French or Spanish preferred

If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.

Join us and see what empowerment can do.

We offer you

A great place to work!  At our EMEA HQ in Cork we offer you an international working environment and a place were high quality is the standard. Besides a good salary we provide training and education and a variety of secondary benefits regarding health care, pension plan etc.

Education

Typically requires a minimum of 5 years of related experience with a Bachelor’s degree.

About NetApp

NetApp creates innovative storage and data management solutions that help accelerate business breakthroughs and deliver outstanding cost efficiency. Our dedication to principles of simplicity, innovation, and customer success has made us one of the fastest-growing storage and data management providers today.

Our Customer Support Delivery organization is a dynamic team committed to providing enterprise level support to our customers. In this group we’re not only working with a large variety of cutting-edge technology, but also with a strong team that promotes growth and career development. With this newly opened role we’re continuing to build a world-class team of Technical Support Engineers who are delivering consistent and predictable high-quality support to our customers.

 


Job Segment: Technical Support, Technical Support Engineer, Cloud, Database, Technology, Engineering, Bilingual