Title:  Technical Program Manager

Job Summary

As a Technical Program Manager in the Information Engineering organization, you use leading agile methodologies and infrastructure to manage engineering projects related to content quality automation, AI-assisted authoring and publishing, and operational metrics and reporting. You are responsible for managing the engineering backlog refinement, sprint management, content management administration, and interactions with product engineering teams. You are at the forefront of NetApp’s AI innovation and design, providing a direct impact on the customer experience for the most visited NetApp website.

We are an AI-forward organization and expect team members to leverage responsible AI to drive measurable outcomes. Candidates should be prepared to discuss and demonstrate how they have used AI tools or models in their past roles to improve productivity, quality, and innovation, including specific examples, quantified results, and the governance practices they followed.

Knowledge and Technical Skills

• Proven experience in 3+ years of agile methodologies and leading successful program management functions at enterprise scale.
• Proven experience in 3+ years of project management software such as GitHub (preferred), Jira, or equivalent.
• Proven experience leading at least one enterprise-level project with executive stakeholders.
• Experience defining and reporting on operational and velocity metrics using industry-leading techniques.
• Experience defining test plans, including verification practices and technologies.
• Familiarity with DevOps concepts and terminology, including programming languages, technology providers, AI concepts, common development impediments, and verification approaches.
• Familiarity with documentation languages and static site generators such as Jekyll, Gatsby, YAML, AsciiDoc, and Markdown.  

Job Requirements

• Ability to clearly communicate and collaborate across project lifecycle with team members to proactively remove obstacles and ensure timely delivery of assigned work.
• Provide timely risk assessment in release management using incremental design principles within a CI/CD environment, including enforcement of verification procedures.
• Applied passion and self-initiative implementing optimization and standards for continuous improvement that shows measured impact of the business.  
• Optimize sprint management using industry best practices through effective communication practices and thorough knowledge of agile principles.
• Ability to independently and efficiently learn and demonstrate new proficiencies in applying AI, automation, metrics, and program management best practices to reduce operational cost.

Education

IC - Typically requires a minimum of 5 years of related experience.