Title:  Technical Support Engineer - German Market

Location: 

Cork, Munster, IE, T23 PPT8

Requisition ID:  100641

Job Summary

Technical Support Engineer - German Market

  • We’re busy building our new EMEA HQ in Cork and we’re excited to invite applications to work with us as part of our Level 1 Technical Support Team!
  • We are currently hiring for fluent German speakers to commence on July 15th in our Cork City Centre location!
  • We offer a fantastic suite of benefits including volunteer time off, employee appreciation days and extensive medical & wellness plans.

 

Essential Functions

  • Providing Technical Support via telephone, web or autosupport.
  • Researching customer issues in a timely manner and follow up directly with the Customers with recommendations & action plans.
  • Collaborating with other Technical Support Engineers who may need assistance working a case; utilise your area of expertise to help them in order to facilitate solutions and most quickly for customers.
  • Escalating cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific areas of expertise.
  • Leveraging internal technical expertise, including higher-level engineers, knowledge base and other internal tools to provide the most effective solutions to customer issues.
  • Creating new knowledge base articles to share information for reuse throughout the Technical Support Centre.
  • Sharing best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.

Who We Are

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

We would love to hear from you!

 

 


Job Segment: Technical Support, Technical Support Engineer, Engineer, Technology, Bilingual, Engineering, Customer Service