Title:  Technical Support Engineer

Job Summary

Join our dynamic team as a Technical Support Engineer and dive into the exciting world of diagnosing, troubleshooting, and resolving complex issues with NetApp products. As a key player, you will be at the forefront of tackling hardware, software, and multi-system challenges, ensuring seamless operations for our customers

Your role will involve not just fixing problems but innovating solutions, proactively identifying issues, and delivering top-notch customer service. If you thrive in a fast-paced environment and love unraveling technical puzzles, this role is tailor-made for you!

Job Requirements

• A minimum of 2 years of technical support experience
• Proven ability in creative problem-solving and learning new technologies 
• trong interpersonal skills and fluency in English plus one of the following: Spanish, Italian, French, or German

Your Profile

• Hands-on experience with networking protocols and storage technologies (e.g., NFS, CIFS, SAN, iSCSI, TCP/IP, RAID)
• Proven experience with NetApp Storage Systems (ONTAP 9 AFF/ASA/FAS, E-Series) and associated management tools
• Familiarity with ancillary technologies such as DNS, NIS, and Active Directory
• Expertise in performance troubleshooting across various environments and enterprise applications
• Experience with virtualization (VMware, Hyper-V, Citrix) and cloud solutions
• Ability to collaborate effectively with internal teams and engineering to resolve challenging support issues and drive technical strategy