Title:  Technical Writer

Job Summary

We are an AI-forward organization and expect team members to leverage responsible AI to drive measurable outcomes. Candidates should be prepared to discuss and demonstrate how they have used AI tools or models in their past roles to improve productivity, quality, and innovation, including specific examples, quantified results, and the governance practices they followed.

As members of the Information Engineering team at NetApp, our technical writers are clear and professional communicators. We are strategic thinkers and creative problem-solvers, and we are passionate about understanding user needs, unraveling ambiguous or complex information, and then developing clear and meaningful documentation to help our readers learn about and use our products. At NetApp, you’ll join a diverse team of writers and make a direct impact on our customers by working with product teams to both serve and delight our customers with optimal information.

What you’ll do

• Collaborate with other writers and stakeholders (engineers, product managers, and support team members) to develop task-focused content for NetApp products and services.
• Experiment with pre-release versions of products to understand functionality and anticipate users’ information needs.
• Research, scope, and develop plans to meet content requirements for product features and releases.
• Partner with usability and engineering teams to champion user interface simplicity, clarity, and consistency.
• Develop and nurture relationships with subject matter experts in cross-functional areas.
• Interpret metrics, feedback, and other data to continuously improve the customer experience.
• Partner with your peers in Information Engineering to improve processes, systems, and tools.
• Represent Information Engineering in cross-functional strategic initiatives.
• Exercise continuous improvement by auditing content and making plans to address problems.
• Ensure that documentation is culturally relevant to a diverse global market with a wide variety of audiences.
• Independently research technology concepts, product plans, and technical specifications.
• Interact with individual contributors, managers, and directors across NetApp.

Job Requirements

• Excellent communication and interpersonal skills
• Excellent critical-thinking and problem-solving skills
• Strong ability to self-edit and assess the consistency of your own writing
• Adaptability, as you switch contexts to work across the NetApp product portfolio
• Strong listening skills and empathy with end users
• Excellent command of technical writing knowledge and best practices
• Excellent command of standard American English syntax and grammar
• Strong technical and project management skills
• Ability to work independently on multiple programs

Education

• Minimum of 8 years of technical writing experience.
• Degree in English, Technical Writing, Computer Science, or related field.
• Successful completion of very complex technical documentation projects.
• Demonstrated ability to work as a team lead with cross-functional peers to meet deadlines.
• Ability to provide writing samples and speak to how they impacted user experience

Preferred experience:

• Lightweight markup languages like AsciiDoc or Markdown
• GitHub or other source control systems
• Familiarity with JIRA or other bug tracking tools
• Relevant technical experience (cloud or on-premises system administration, storage or networking technology, or programming)