Title: Customer Success Engineer

Location:

NC, US

Requisition ID: 130327

Job Summary

Join our dynamic and forward-thinking team as a Customer Success Engineer (CSE), where you'll play a pivotal role in shaping the success of our strategic cloud customers. In this exciting position, you'll guide them through every phase of their cloud storage and data services adoption journey, ensuring they achieve their desired business outcomes.

As a trusted technical advisor and strategic partner, you'll collaborate closely with our customers and the Google Cloud Platform (GCP) to deliver exceptional value. Your expertise in cloud storage solutions and deep understanding of cloud infrastructure will be instrumental in driving customer satisfaction and accelerating your own professional growth.

By building strong relationships with key customer personas and technical professionals, you'll enable the seamless performance of IT workloads. With the support of our account team leaders, Global Systems Integrators, and hyper-scaler ecosystem partners, you'll proactively develop customer success plans, align consumption strategies, and orchestrate impactful milestones.

Don't miss this opportunity to make a significant impact in the fast-paced world of cloud technology and propel your career to new heights.

Essential Functions

Foster impactful relationships with customers, NetApp, and GCP account teams, deeply understanding their needs and delivering tailored solutions
Translate customer business requirements into actionable technical solutions and develop comprehensive customer success plans
Drive accelerated consumption and operational health for challenging customer organizations, promoting cloud adoption and optimizing storage solutions
Provide guidance and best practices for successful cloud adoption and consumption, ensuring customers are up to date with the latest technology
Proactively monitor usage trends and customer health, identifying optimization opportunities and addressing challenges
Collaborate closely with account teams in a Pod operating model, aligning on consumption goals and driving customer engagement strategies
Act as a technology advisor and visionary, evangelizing new features and roadmaps to support customer goals
Identify adoption blockers and leverage support, success bundles, professional services, and learning offerings to drive customer success

Education and Requirements

A minimum of 8 years of experience in customer-facing roles such as CSE/CSE/CSA, solutions consultant, professional services delivery manager, or network administrator
Bachelor of Science Degree in Computer Science, Information Technology, or a related field is desired
Experience with Cluster Data ONTAP and Cloud Volumes ONTAP (CVO) is required
Familiarity with hyperscalers, particularly GCP, is highly desired
Excellent communication and executive presence is required
Excellence in project management and analytical thinking is required
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment

Compensation:
The target salary range for this position is $202,000 - $261,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.