Title:  Customer Success Engineer

Job Summary

As customers today increasingly invest and engage in more flexible consumption models, Customer Success plays an increasingly critical role in helping customers shorten the time to value in achieving business outcomes. The Cloud Consumption Customer Success organization plays a critical role with NetApp’s large, strategic cloud customers, leading them through the launch, migrate, optimize, and scale phases of their critical cloud storage and data services adoption journey (across our hyper-scaler led first party and NetApp labeled marketplace products).

As a Customer Success Engineer (CSE), you are the trusted technical advisor in our account team and a strategic partner to our customers. You are responsible for execution against our customer’s commitment with NetApp (and our Hyper-scaler Partner, Amazon Web Services (AWS) including orchestration of cross-functional programs in delivering customer value and business outcomes. This opportunity will allow you to accelerate your career growth, grow and leverage your technical expertise in cloud storage solutions, and deepen your cloud infrastructure and industry expertise.

As a CSE, you will be engaged in developing foundational relationship with key customer personas (IT directors, Line-of-business (LOB) leaders, Storage, and networking experts) and technical professionals to enable high quality & performance of IT workloads using the partnership with account team leaders, Global SI, Hyper-scaler ecosystem partners. You will be proactively defining customer success plans, success milestones and proactively orchestrating the same. You will help align consumption strategies to the customer’s business and implementation priorities.

As a CSE, you will utilize your customer engagement, evangelization, cloud adoption technical expertise and expectation management skills to provide the highest personalized and proactive enterprise-class customer success experience.

Education and Experience

• 5-7+ years of enterprise cloud software experience is required.
• At least 8+ years of experience in customer-facing roles like CSM/CSE/CSA or solutions consultant or professional services delivery manager or Network administrator.
• Bachelor of Science Degree in Computer Science, Information technology or a related field is desired.
• In-depth knowledge of Public/Hybrid Cloud Infrastructure and AWS.
• AWS Cloud Practitioner, AWS Cloud Solution Architect and Storage Badge Certifications are highly desired – including FSx for Netapp ONTAP
• A strong understanding of the storage industry, private and public cloud environments, virtualization, and cloud management stacks is important.
• Prior experience in storage administration, including Clustered Data ONTAP and Cloud Volumes ONTAP (CVO) is required.
• Knowledge of data center operations and cloud security is desired.
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
• Experience demonstrating a significant level of expertise in technical specifications required to sell NetApp Cloud products and services is desired.
• Excellence in project management and analytical thinking is required.
• Excellent communication and executive presence are required.