Loading...
Share this Job

Title:  Customer Success Manager

Location: 

US San Diego, CA, US Irvine, CA, US, 92618

Requisition ID:  50841
Job Summary

Are you Data Driven?

Organizations count on NetApp for cutting-edge ways to store, manage, move and protect their data. And we never let them down. Continually breaking new ground is norm here. We make sure of it with an open, collaborative culture that fuels fresh thinking. Right from day one, we’ll encourage you to share your views, challenge opinions and push boundaries. And thanks to mentoring and leadership programs that help you build on your personal and professional passions, you’ll develop your skills as fast as your ideas.

S3 Graduate Academy Program

The Sales, Services and Support (S3) Academy is designed for entry-level talent. It includes a robust 90 day training, business integration support, and other tailored programs to promote professional development and community. During this training, Academy Participants gain the foundational knowledge needed to have a basic understanding of the Storage Industry, NetApp, and products and solutions. Additionally, they effectively develop transferable soft skills that will allow them to excel within the organization and in their long- term careers.

 You will hone your communication skills and develop the ability to deal with objections to gain a “next step” commitment. In addition to developing your communication skills, you will learn the ins and outs of the competitive world of storage management, the fastest growing segment of the infrastructure stack.

 We invest heavily in new talent. Your energy and fresh ideas are vital to cementing our position as a marketleader. We’ll push you beyond your comfort zone with a belief that no idea is off limits. At the same time, you’ll have all the resources, mentoring and feedback you need to grow. What’s more, whatever your role, you can be yourself in a team that celebrates individuality and welcomes different perspectives. 

Job Requirements

NetApp is looking for passionate and driven self-starters for Customer Success Manager adventure within our Academy Graduate Program. In this role, you are responsible for identifying sales opportunities in existing accounts in a sales district. Your goal will be to uncover opportunities and take them to the point of purchase with our field sales and channel partner teams.

You will create deep customer satisfaction and product adoption and use this as a springboard to find opportunities to grow business. and ensure to upsell the value of your portfolio with the help of the Sales team

Essential Functions:

  • Create relationship maps within accounts with plans to expand depth and quality of relationships with buyers and influencers
  • Accountable for post-sale account management and driving account growth strategy with wider account team members
  • Conduct outreach efforts to maintain and educate stakeholders on NetApp’s value proposition and best-in-class products
  • Improves customer satisfaction and NetApp product adoption through information campaigns and by helping coordinate support activities
Education
  • Ideal candidate has 0-3 years of industry experience.
  • Open, Positive Attitude, interested in Technology and how it shapes the future world
  • Cool and Calm under pressure
  • Strong attention to detail

Get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!

 

If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.

 

Join us and see what empowerment can do.

 

Equal Opportunity Employer Minorities/Women/Vets/Disabled