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Title:  Global Services Delivery Center Engineer

Location:  CHINA - Dalian
Requisition ID:  2171

Job Summary

In this role, you will be responsible for the remote delivery of Storage Operations efforts. This is a global role where your job will be to provide Storage and Backup expertise, being knowledgeable in the Storage and Backup Operations, and tool(s) usage for customer engagements. As Storage Operations vary by type, protocol, size and complexity, you will need to be well versed on industry trends, tools, and processes. The ideal candidate will possess the ability to execute on the Service Metrics defined under Service Level Agreements.

Job Requirements

Essential Functions:

Specific activities include:

  • Remote system monitoring
  • Preventive maintenance
  • Firmware updates
  • Upgrades
  • Provisioning
  • Replication
  • Permission Requests
  • Disk to Disk (“D2D”) backups
  • Responding to Storage availability audits
  • Manage the Customer’s NetApp service support tickets
  • Provide clear, concise and timely feedback to management

 

Requirements:

 

Mandatory Skills

  • Good verbal and written skills in English and Mandarin
  • Demonstrable experience delivering storage operations projects
  • 3+ years delivering storage projects
  • Storage OS: Clustered Data ONTAP (primary)
  • Storage OS: Data ONTAP 7-mode (secondary)
  • Exposure to NAS storage and NetApp configuration
  • Experience with NetApp SnapManager, SnapMirror, OnCommand suite & System Manager
  • Exposure to Active Directory and/or LDAP

 

 

Preferable skills:

  • VMWare and PowerShell
  • Windows and/or Linux/Unix OS experience

Education

Education and Experience

• 3+ years of experience is required.

• A Bachelor of Science Degree in Electrical Engineering or Computer Science, or equivalent experience is required.

• NetApp Certification is preferred.

 


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