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Title:  Support account manager South Africa/Africa Coverage

Location: 

Dubai, AE

Requisition ID:  125612

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Requirements:

Excellent written and verbal communication skills in English are mandatory. African language skills are beneficial.

• Proven record of working in South Africa and/or other African countries, familiar with the intricacies of the African storage/business market.

The ability to communicate clearly, both written and verbal, with customers, partners and sales, and act as a professional representative of the NetApp Customer Success Organization.
The ability to work with and respect people from diverse cultural backgrounds, mindsets, beliefs, traditions and ethics.
Excellent interpersonal communication and customer service skills to collaborate successfully with customers, partners and cross functional teams, influence behaviour and drive actions.
Escalation/problem management experience is key, and the ability to professionally handle conflicts and to effectively manage customer expectations.
Ability to integrate diverse perspectives in critical situations to aid issue resolution.
Ability to manage complex, high-pressure situations, staying focused on the right priority and effectively handle time-management.
Highly organized and capable of multi-tasking and follow all tasks through to completion.
Ability to deal with a larger number of customers and/or partners at once.
Good technical knowledge in Storage and/or Virtualization Technology, and the ability to quickly acquire technical knowledge.
Strong aptitude for learning new technologies and processes, and an understanding of how to apply these in a customer facing environment.
The ability to advertise, present and position SAM Services in sales districts, with partners and potential customers. #LI-DNI

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
 
If you run toward knowledge and problem-solving, join us. 


Job Segment: Account Manager, Virtualization, Manager, Sales, Technology, Customer Service, Management

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