Title:  HR Operations Specialist

Job Summary

We are looking for a dedicated Senior HR Specialist to join our ever-evolving team. Senior HR Specialists play a crucial role within our organization, serving as a link between our employees and company HR practices. Your primary role will be to support employees, managers, and alumni of NetApp by providing an excellent HR service experience across a broad range of HR subject matter areas. Our ideal candidate is detail-oriented, has excellent communication skills, and is well-versed in HR functions and procedures. Our goal is to provide a smooth and friendly service experience while ensuring compliance and confidentiality are always met.

Responsibilities:

• Oversee and streamline HR processes and operations, including enterprise program support, performance management, and employee relations.
• Collaborate with senior leadership to develop and implement HR strategies aligned with business objectives to ensure effectiveness.
• Deliver advisory support and provide resolution strategies for complex employee issues and to managers on employee performance cases.
• Advise on policy changes and their impact on operations and the employee experience.
• Oversee the implementation and optimization of HR systems and technologies.
• Design and deliver training programs to enhance HR team capabilities and employee knowledge.
• Own, monitor, and deliver highly sensitive restructuring or performance management support.
• Provide insights and recommendations on HR metrics and trends.
• Ensure compliance with labor laws, regional audits, and company policies.
• Ensure data integrity and efficient use of HR information and systems.
• Document case details clearly, accurately, and on track with defined service levels (SLAs).
• Assist in ad-hoc HR projects where required.

Job Requirements

• Proven experience in HR roles, preferably in a senior or specialist capacity.
• Strong knowledge of HR functions, procedures, and best practices.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in HR systems and technologies.
• Strong problem-solving skills and the ability to provide strategic advice.
• Knowledge of labor laws and compliance requirements.

Education and Skills:

• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).
• HR certification (e.g., SHRM-CP, PHR) is a plus.
• Proficiency in Microsoft Office Suite and HR software.
• Ability to work effectively in a fast-paced, dynamic environment.