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Title:  Trainee Customer Success Manager (m/w/d) - Hochschulabsolventenprogramm


Hamburg, DE, D21079 Dusseldorf, DE, 40472

Requisition ID:  34260


Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.


We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.


By modernizing storage through data management, customers can upgrade infrastructure to bring modern data services to existing applications. Only NetApp can help organizations free the resources necessary to fund transformation by deploying the industry’s leading flash storage solution, which is highly efficient and scalable in both data center and cloud environments.

Job Summary

As a company committed to developing our future workforce, we created a program that enables our University Graduate Hires to fast track their careers through classroom and on-the-job training and clear benchmarks.

At the start of the program we will fly you to the United States to take part in our robust 90-day training program based in Raleigh Durham NC. USA facilities designed for entry-level talent. During this training, Academy Participants gain the foundational knowledge needed to have a basic understanding of the Storage Industry, NetApp, and products and solutions. Additionally, they effectively develop transferable soft skills that will allow them to excel within the organization and in their long-term careers.

You will experience an exciting 3 months with Graduate peers from all over the world!! While in the US, you will reside in corporate funded accommodation and will receive a travel stipend to help you settle in during the first weeks.

After the first three months you will return to your home countries to continue your on-the-job training.

Job Requirements

NetApp is looking for passionate and driven self-starters for Customer Success Manager adventure within our Academy Graduate Program. In this role, you are responsible for identifying sales opportunities in existing accounts in a sales district. Your goal will be to uncover opportunities and take them to the point of purchase with our field sales and channel partner teams.

You will create deep customer satisfaction and product adoption and use this as a springboard to find opportunities to grow business. and ensure to upsell the value of your portfolio with the help of the Sales team


Essential Functions:

  • Create relationship maps within accounts with plans to expand depth and quality of relationships with buyers and influencers
  • Accountable for post-sale account management and driving account growth strategy with wider account team members
  • Conduct outreach efforts to maintain and educate stakeholders on NetApp’s value proposition and best-in-class products
  • Improves customer satisfaction and NetApp product adoption through information campaigns and by helping coordinate support activities
  • Good interpersonal, negotiation and organizational skills are needed in order to work successfully with prospects, customers, and cross functional teams to meet performance goals
  • Knowledge of tools, Salesforce, SAP, Microsoft Office
  • Entrepreneur minded work ethic
  • Open, Positive Attitude, interested in Technology and how it shapes the future world
  • Cool and Calm under pressure
  • Strong attention to detail. 
  • Must have graduated within the past 18 months or will graduate by February 2020 with a Bachelor’s or Master’s degree in Business Studies or Engineering. Other degrees will also be considered
  • You must have the unrestricted right to work in the Germany.
  • Good written and verbal communication skills in English plus (near native) fluency in the language of the country where you reside, i.e. German. 
  • Good interpersonal, negotiation and organizational skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
  • Able to relocate to the US for the 90 days training from February through to May 2020.



Start date                                 February and September 2020 (2 x graduate classes)



So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!


If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.


Join us and see what empowerment can do.

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