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Title:  Information Sys Engineer -Unix

Location: 

Bangalore, Karnataka, IN, 560071

Requisition ID:  50708
Job Summary

The Command Center Operations group is part of NetApp’s IT function and is responsible for a wide range of foundational and infrastructure technical expertise.  As a part of a team, you will help to ensure that team objectives and operational goals are met. 
As an Information Systems Engineer in this group you are part of a 24/7 infrastructure services operations team that is responsible for incident operations, problem investigation, management, and resolution, and proactive maintenance in pursuit of extremely high uptime and rapid return to service.  You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues.  
Essential functions:
•    Provide specific technology operations support during assigned shift.  Handle incident tickets, speak with end-users, work on problem tickets, perform proactive maintenance, and resolve critical operations issues rapidly and effectively.
•    Properly update all tickets using established documentation standards to ensure issues are well documented, stakeholders are informed, and issues are closed.
•    Follow all operational processes from high level processes like incident and problem management to specific processes like hardware decommissioning and escalations.  
•    Strictly adhere to all Change Control processes and rules to prevent unexpected outages.
•    Problem diagnosis and resolution.
•    Ensure client satisfaction and client management.
•    Reporting to customers and management on status, resources needs, and projected outcomes.
•    Good oral and written communication skills.
•    Ability to work collaboratively with other Command Center team members to support deadlines; ability to work independently as well.
•    Strong aptitude for learning new technologies and understanding how to utilize them in an operations environment. 
•    Ability to follow standard operational principles and practices and use software management tools appropriately.
•    Creative approach to problem solving.
•    Ability to handle multiple tasks concurrently with competing deadlines.
•    Willingness to work shifts, some of which are off hours or on weekends or on holidays.

Job Requirements
  • Knowledge of Unix  Operatings systems RHEL 5.x, 6.x ,7.x,Solaris 9 10, and Redhat 8.x. is a plus
  • Knowledge of Virtualization technologies  Solaris containers, Vmware , Hyperv and Hyperv KVM, Kubernetes, Openshift
  • Basic understanding of TCP/IP, NFS, SSH , SCP , FTP, SUDO,
  • Fundamantal knowledge on how DNS , DHCP , SMTP, NIS , NTP and LDAP works
  • Should be able to look at the error logs , config files and understand the problem symptom and route the incident/problem ticket to  appropriate teams
  • Knowledge on how to list , stop and restart the processes
  • Experience on editing tools like vi and be able to modify the files as per istructions
  • Basic  shell  scripting knowledge to collect the data from logs , filter the outputs and submit it to higher level for further troubleshooting
  • Knowledge on how to  run the  perfomance tools like vmstat , prstat and top to  monitor the system performance
  • Experience on working with any commercial performance and system monitoring tools like Zenoss, ServiceNow and splunk, and understanding the performance reports and alerts triggered.
Education
  • A minimum of 5 years of experience is required; 6 to 8 years of experience is preferred.
  • An associate’s degree in Information Technology, Electrical Engineering, Computer Science or other related field is required; or equivalent experience.
  • Demonstrated ability to have completed multiple, moderately complex technical tasks.

“NetApp is an equal opportunity employer and encourages individuals of all backgrounds, including individuals with disabilities, to apply for open positions at NetApp.”