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Title:  Customer Success Manager Globals Accounts (m/f)


Kirchheim bei Munchen, DE, 85551 Paris, Hauts de Seine, FR, 92088

Requisition ID:  32247
Your role

In this role, you are responsible for identifying sales opportunities in existing accounts in NetApp’s Global Accounts sales organization. Your goal will be to uncover opportunities and take them to the point of purchase with our field sales and channel partner teams.
You will create deep customer satisfaction and product adoption and use this as a springboard to find opportunities to grow business and ensure to upsell the value of your portfolio with the help of the Sales team. 
This position can be filled in our Munich office or Paris office. 

  • Closely communicate & collaborate with GEM & GAM to be part of the individual account strategy
  • Create relationship maps within accounts with plans to expand depth and quality of relationships with buyers and influencers
  • Improve customer experience, help overcome smaller problems and remove obstacles by establishing communication between NetApp and customer
  • Accountable for post-sale account management and driving account growth strategy with wider account team members
  • Conduct outreach efforts to maintain and educate stakeholders on NetApp’s value proposition and best-in-class products
  • Improves customer satisfaction and NetApp product adoption through information campaigns and by helping coordinate support activities
  • Internally consolidate communication with interfaces within NetApp (SDR, SAM, Customer Experience SEs, ISSR) to the GAM / GEM.
  • Oversee installed base and accordingly leverage all opportunities for renewals / tech refreshes. (In cooperation with SAM / GAM)
  • Identify and leverage opportunities to cross- and up-sell within customer environments.
  • Good written and verbal communication skills in English and German. Additional languages are an advantage
  • Good interpersonal, negotiation and organizational skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
  • Knowledge of tools, Salesforce, SAP, Microsoft Office.
  • Entrepreneur minded work ethic.
Education & Experience
  • Work experience in a similar role for at least two years
  • Open, Positive Attitude, interested in Technology and how it shapes the future world
  • Cool and Calm under pressure
  • Strong attention to detail
  • Empathy and project management skills. 

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