Title:  Renewal Specialist

Job Summary

We are seeking a motivated and customer-focused Renewal Sales Specialist to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities.

You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.

This position will be based from our Munich or Dusseldorf office as a hybrid role, requiring in-office presence while offering work at home flexibilty.

Essential Functions

• Own the end-to-end process for support service contract renewal, ensuring timely and accurate completion.
• Partner with quoting specialists to ensure the quality and accuracy of renewal quotes.
• Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates, while effectively managing discount governance.
• Proactively engage with partners and customers to understand requirements, address concerns, and effectively communicate the value of our services portfolio.
• Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.
• Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.
• Lead regular planning calls with account stakeholders across NetApp to understand customer intentions in advance of upcoming renewals.
• Address and resolve customer and partner inquiries or escalations related to renewals in a timely and effective manner, demonstrating strong problem-solving skills.

Job Requirements

• A minimum of 1 year in customer-facing or customer service role. Experience operating in a sales environment
• Fluent in English & German (C1-C2 level) with strong communication and negotiation skills.
• Familiarity with CRM software (e.g. Salesforce), MS Office
• Demonstrated aptitude to Embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplifiication and innovation.
• Detail-oriented with good organisational skills 
• Proactive and customer-centric approach