Title:  Storage Support Engineer Metrocluster (m/f/d)


Stuttgart, DE, 70563 Walldorf, DE, D69190 Neu-Isenburg, DE, D63263 Kirchheim bei Munchen, DE, 85551

Requisition ID:  113464

Job Summary

As a Storage Support Engineer you provide support to customers, customer support personnel, and field support staff that is focused on advanced diagnosing, troubleshooting, repairing, and debugging NetApp products including hardware, software and multi-system/multi-vendor/multi-network interoperability issues. You respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, and you ensure delivery of optimal results. You must be a “take charge” professional, with demonstrated technical problem-solving skills, a subject matter expert and possess strong customer service orientation and experience.

Job Requirements

  • Strong written and verbal communication skills in German and English.
  • A team player
  • Mentoring abilities for helping fellow Technical Support Engineers when needed also providing coaching on effective communications and best practices
  • Strong interpersonal communication and customer service skills in stressful and/or ambiguous situations.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
  • Detailed understanding of technical support product principles, processes, and troubleshooting of moderate to complex issues.
  • Ability to follow standard engineering principles and practices, escalating when necessary.
  • Creative approach to problem solving.
  • Create new knowledge base articles and improve existing ones for reuse throughout the Technical Support Center.
  • Solid understanding of one or more of the following protocols, applications and platforms: NFS, CIFS, SAN , iSCSI, TCP/IP and Networking, RAID, NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System (EOS), DNS, NIS and AD.

Must have at least 1 or more areas of expertise such as:

  • NetApp Cluster-Mode Storage Solutions and related technologies
  • Data ONTAP operating system and NetApp High-Availability (HA) technology
  • UNIX/Linux configuration, administration and technical support
  • Microsoft Windows environment configuration, system administration and technical support
  • NAS and/or SAN storage and surrounding infrastructure
  • NetApp MetroCluster
  • SAN storage infrastructure (Broadcom, Cisco)
  • The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions
  • Server, and Desktop Virtualization Solutions (such as VMware, Microsoft Hyper-V, Citrix)
  • NetApp Storage Management Software Suite
  • NetApp Data Protection Software and related backup technology
  • Performance issues relating to NetApp storage solutions
  • Expertise in one or more cloud solutions is a plus:
    • AWS Cloud solutions
    • Google Cloud solutions
    • Azure Cloud solutions
    • Cloud orchestration (K8s)

Education & Experience

A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience; 4 – 7 years of experience in UNIX, Storage administration or technical support.

Job Segment: Technical Support, Cloud, Electrical Engineering, Field Service, Technology, Customer Service, Engineering, Manufacturing