Title:  Facility Support Program Manager - Critical Infrastructure and Maintenance

Job Summary

Job Requirements

•    Understands the mission critical goal to include the day-to-day operation, maintenance, and modification of critical environment building systems, which may include the following: mechanical (including HVAC, computer room air conditioners, chillers, and plumbing) electrical (including UPS, DC battery systems, PDU, generators, transfer switches, and switchgear), cabling (including data and voice, broad band), fire detection and suppression, life safety, lighting, temperature control systems, building management systems, and digital systems (including fire alarm, duress, card access, CCTV).
•    Manage the CMMS for assigned buildings. Ensure inventory of assets are correct, appropriate maintenance tasks are associated with each piece of critical equipment and that the system schedules the work as desired. Work with WX Program Manager(s) and team to ensure task assignments are correct, schedule is understood by team and that SOP’s and documentation are prepared well in advance of work effort.  Attention to detail is required as significant time with databases and spreadsheets are required.  
•    Coordinates with the WX team members, internal client teams and outside vendors to ensure synchronous scheduling of vendor-performed preventive and corrective maintenance or repair tasks. 
•    Communicates and reports on repair status. Ensure customer satisfaction throughout the process. 
•    Provides training and technical support to shift engineers and maintenance technicians with regard to the CMMS system and related technology tools. Provides support outside normal working hours, as required.
•    Handles minor RTP related projects related to the program and acts as PM with support or guidance from the Facility Operations Manager
•    Support implementation of the preventive maintenance program. Specific duties include but are not limited to: scheduling of preventive maintenance with a minimum disruption of building services, delegating preventive maintenance tasks to the appropriately qualified maintenance staff member, orders parts and tracks delivery/receipt of equipment required for repair, maintenance and installation of new equipment and facilities, and maintains inventory. Ensure that all work orders are managed appropriately to meet Service Level Agreements (SLA) and Key Performance Indicators (KPI). 
•    Owns the Critical Spare Parts Inventory program
•    Participates in critical alarm response if additional support is required
•    This position must respond (onsite) to emergenices or ciritcial situations 
•    Receives work orders for Preventive and Corrective maintenance on critical systems and building physical structure. Consult with supervisors and staff as appropriate to identify and order necessary material and personnel to complete all maintenance and perform necessary work. Finalize work orders by completing necessary documentation. Manage and allocate workloads for a team of up to 10 technicians. 
•    Provide various reports and performance metrics utilizing the CMMS and other database tools to track, trend, and improve on time completion of preventive and corrective work orders. Utilize reporting tools to optimally manage work order backlog and technician workload. Develop new reporting methodology in coordination with other WX Program Managers or Operations Manager.
•    Owns and acts as the SME for NetApp’s CMMS program for the RTP site
•    Determines equipment end-of-life date(s) and plans for replacement 
•    Manages Capital Projects in a Project Manager or support level capcity
•    Performs additional job duties as requested
•    Performs job duties with an energy saving mindset 
•    No formal supervisory responsibilities in this role

Education

•    High School diploma or GED and or Associates Degree from a trade school with experience and education in electrical system design, refrigeration and/or HVAC
•    5+ years’ experience in data center (or similar type critical environment) operations, maintenance, and engineering supporting critical facilities operations 
•    Working technical knowledge and understanding of critical data center systems, including HVAC, standby emergency power, uninterruptible power supplies and associated infrastructure 
•    Experience with CMMS or similar maintenance management systems
•    Ability to read drawings and construction as-builts
•    Ability to read and follow maintenance and repair manuals
•    Knowledge of and capable in operation of BAS controls (preferably Trane Tracer and Automated Logic), instrumentation and electronics 
•    Proficient in MS Office Suite, specifically MS Excel and other data base spreadsheet applications along with Adobe programs. 
•    Valid Driver’s License
•    Physical requirements include standing, walking, working on ladders, working in tight spaces, and carrying 50 pounds