Title: Managed Services Tech-Lead/Architect

Location:

Morrisville, NC, US US Columbus, OH, US, 43215 Schaumburg, IL, US, 60173 Southfield, MI, US, 48075 Wichita, KS, US, 67208 Bentonville, AR, US, 72712 Cranberry Township, PA, US, 16066-5209 Salt Lake City, UT, US, 84121 Jakarta Pusat, ID, 10270 Irvine, CA, US, 92618 Baltimore, MD, US San Francisco, CA, US, 94111 Lausanne, CH, 1018 Rochester, NY, US, 14607 US Little Rock, AR, US, 72002 Philadelphia, PA, US, 19019 Waltham, MA, US, 02451 Las Vegas, NV, US, 89118 New Orleans, LA, US, 70032 Vienna, VA, US, 22102 Santa Monica, CA, US, 90404 Edina, MN, US, 55435 Tampa, FL, US, 33601 Nashville, TN, US Phoenix, AZ, US, 85001 Bellevue, WA, US, 98004 Sunnyvale, CA, US, 94089 Edina, MN, US, 55435 US US Mt. Laurel, NJ, US, 08054 Des Moines, IA, US, 50047 Iselin, NJ, US, 08830 Houston, TX, US, 77024 Scottsdale, AZ, US, 85256 Santa Clara, CA, US San Diego, US, 92121 Los Angeles, CA, US, 90001 Addison, TX, US, 75001 Miami, FL, US, 33131 Madison, WI, US, 53558 Hillsboro, OR, US, 97124 St. Louis, MO, US, 63101 Draper, UT, US, 84020 Greenwood Village, CO, US, 80111 San Jose, CA, US, 95128 Sacramento, CA, US, 94203 Tempe, AZ, US, 85202 US Atlanta, GA, US, 30342 Boulder, CO, US, 80301 Pittsford, NY, US, 14534 Lake Mary, FL, US, 32746 Chantilly, VA, US, 20151 New York, NY, US, 10001

Requisition ID: 132548

Job Summary

This hybrid role combines hands-on technical leadership with architectural responsibilities for designing and delivering NetApp Managed Services. The individual will lead technical operations, ensure service excellence, and define strategic architectures for storage, compute, cloud, and automation solutions.

Key Responsibilities

Technical Lead Responsibilities

Oversee day-to-day technical operations for Managed Services, ensuring SLA compliance and ITIL best practices.
Act as the primary escalation point for complex technical issues across storage, compute, and cloud environments.
Drive automation initiatives to improve efficiency and reduce manual interventions.
Collaborate with customers to resolve issues and ensure high satisfaction.
Mentor technical teams and promote knowledge sharing.
Lead the incident, problem, and change management processes

Architect Responsibilities

Design end-to-end architectures for Managed Services, including storage, compute, cloud, and automation components.
Define technical standards, frameworks, and best practices for service delivery.
Evaluate emerging technologies and recommend adoption strategies to enhance service offerings.
Create high-level and detailed solution designs for customer environments.
Ensure scalability, security, and compliance in all architectural designs.
Work closely with pre-sales teams to support solution proposals, MS pricing and customer presentations.
Lead architecture reviews and provide governance for implementation projects.

Job Requirements

ITIL v4 Certification and practical experience in ITIL-based service management
Deep NetApp technical expertise (ONTAP, StorageGrid, SnapCenter, Keystone, BlueXP etc.)
Compute skills: VMware virtualization and related technologies
Cloud skills: AWS, Azure, or Google Cloud experience
Automation skills: Scripting (PowerShell, Python) and frameworks (Ansible)
Customer Support Experience: Strong ability to manage escalations and deliver exceptional service
Architectural Design Experience: Proven ability to create scalable, secure, and resilient architectures
Excellent communication, leadership, and stakeholder management skills

Experience and Education

Typically requires a minimum of 12 years of related experience and a Bachelor's degree or commensurate experience

Preferred Experience

Experience in Managed Services delivery for enterprise customers
Knowledge of data protection, disaster recovery, and ransomware resilience solutions
Familiarity with monitoring tools and performance optimization techniques
Experience with multi-tenancy or Cloud environments
TOGAF or similar architecture certification (optional but desirable)

Compensation:
The target salary range for this position is 170,000 - 253,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.