Title:  Manager, Inside Sales

LOCATION

Onsite in our Research Triangle Park (RTP), North Carolina office. This is an in-office leadership role supporting a high-collaboration Inside Sales team. 

JOB SUMMARY

NetApp is building a brand-new Inside Sales organization to support our U.S. Commercial Sales business. Historically, Commercial field sellers managed thousands of accounts each, resulting in limited engagement and missed opportunity. We are changing that by standing up a full-cycle Inside Sales team to expand coverage, drive net-new revenue, and build a scalable talent pipeline into our field organization. The Manager, Inside Sales will be responsible for launching, operating, and scaling this team from the ground up. You will hire and lead a team of ~8 quota-carrying Inside Sellers (scaling significantly over time), define the operating rhythm, establish sales process discipline, build career paths into Commercial Account Manager roles, and partner closely with Recruiting, Sales Leadership, Channel, and Solutions Engineering. 

This is a high-visibility, high-ownership role reporting directly to the VP of Commercial Sales. 

WHAT YOU'LL DO

• Hire, onboard, coach, and lead a team of full-cycle Inside Sellers who own pipeline, forecast, and close business within assigned territories
• Design and operationalize the entire Inside Sales motion, including activity standards, call/email/demo cadence, pipeline inspection, forecast governance, and quota retirement
• Build coverage models, segmentation strategies, and territory assignments across thousands of Commercial accounts
• Partner with Commercial field leaders to ensure alignment across account planning, whitespace coverage, quota strategy, and forecasting rhythm
• Work with Recruiting to proactively pipeline and hire talent, manage headcount planning, and establish a repeatable hiring profile
• Create onboarding, enablement, and development programs to accelerate productivity and grow reps into future Commercial field sellers
• Implement data-driven sales management using Salesforce, MEDDIC/Force methodology, dashboards, KPIs, and weekly business reviews
• Build a culture of performance, development, accountability, and recognition, bullpen energy, not call-center mentality
• Carry ownership of team quota and deliver predictable revenue growth in partnership with Channel and Solutions Engineering
• Scale the team from ~8 to 40+ Inside Sellers over time, refining structure, process, and leadership layers as the org grows 

WHO YOU ARE

• A sales leader who has managed closing reps, not just SDRs or pipeline-only roles
• Highly operational, you know how to build structure where none exists and you’re fluent in segmentation, quota planning, pipeline mechanics, and forecast rigor
• A builder who thrives in a startup-within-an-enterprise environment and can design systems, not just run them
• A coach who develops people, especially early-in-career sellers who will eventually become field Account Managers
• A data-driven leader who uses metrics, dashboards, conversion rates, and inspection cadences to drive performance
• A partner-minded operator who can align with Recruiting, Channel, SE leadership, and Commercial Sales executives
• Comfortable balancing strategy and execution, willing to get in the trenches while designing long-term scale 

QUALIFICATIONS

• 3+ years leading Inside Sales or Commercial closing teams (not SDR/BDR only)
• Proven experience building or scaling a quota-carrying sales org, ideally within Commercial or mid-market segments
• Strong operational skillset: segmentation, coverage modeling, quota assignment, forecasting, pipeline discipline, and sales process design
• Experience hiring and developing early-career sellers and promoting talent into field roles
• Deep familiarity with Salesforce and modern sales methodologies (MEDDIC, Force Management, Challenger, etc.)
• Demonstrated ability to build onboarding, enablement, and coaching frameworks from scratch
• Experience partnering cross-functionally with Recruiting, Channel, SE, and Field Sales leaders
• Strong communication, organization, and execution skills, able to run a predictable, metric-aligned sales engine