Title:  ONTAP Storage Engineer - Cloud Solutions & Escalations

Job Summary

We are seeking a highly skilled Product Solution Expert (PSE) to serve as a technical authority for NetApp data management, storage, and cloud solutions.
The PSE will provide expert-level technical leadership, advanced troubleshooting, solution architecture guidance, and operational best practices for ONTAP-based cloud services.
The role combines deep ONTAP expertise with cloud architecture knowledge to support customers, engineering teams, and business stakeholders in designing, operating, and optimizing scalable, resilient, and secure cloud storage solutions.
The ideal candidate should possess extensive experience and expertise with ONTAP technologies and a strong understanding of public cloud platforms and cloud-native storage architectures.

Job Requirements

• Serve as the technical authority and primary escalation point for complex issues involving NetApp ONTAP-based cloud storage solutions, providing expert analysis, troubleshooting, architectural guidance, and recommendations.
• Act as a trusted technical advisor to customers and internal stakeholders, helping define operational best practices, and long-term storage strategies.
• Collaborate with cross-functional teams to resolve complex technical issues related to NetApp ONTAP-based cloud storage solutions.
• Design, configure, administer, and optimize NetApp ONTAP solutions deployed in public cloud environments - including storage provisioning, data protection, performance optimization, and capacity planning.
• Act as a subject matter expert, providing guidance and mentorship to support teams to enhance their understanding and proficiency.
• Participate in the development and implementation of storage strategies for Cloud-based ONTAP, best practices, and standards based on NetApp ONTAP,
  ensuring alignment with business and cloud architecture goals.
• Evaluate and recommend improvements to storage infrastructure, processes, and procedures to enhance efficiency, reliability, and security.
• Provide guidance on data protection, disaster recovery, cyber resilience, and business continuity strategies utilizing ONTAP technologies.
• Collaborate with cloud architects, customers, and stakeholders to design and implement ONTAP-based storage solutions across public cloud environments, ensuring scalability, availability, security, and cost optimization.
• Stay updated with the latest advancements, features, and best practices related to NetApp ONTAP and public cloud technologies.
• Participate in performance analysis, capacity planning, and optimization for FSx for ONTAP storage systems in cloud environments.
• Provide recommendations for the integration of NetApp ONTAP solutions with other cloud services, applications, and platforms, ensuring seamless interoperability.
• Work flexible hours, including participation in an on-call shift rotation, and be available to support critical issues or projects across different time zones
• Stay abreast of industry trends, emerging technologies, and best practices related to NetApp ONTAP, cloud architecture, and storage management.

Minimum Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field. Relevant certifications (e.g., NetApp Certified Data Administrator, NetApp Certified Implementation Engineer, cloud certifications) are highly desirable.
• Proven experience as a NetApp ONTAP Subject Matter Expert, with a deep understanding of NetApp ONTAP storage solutions, including configuration, administration, troubleshooting and optimization.
• Strong knowledge of storage and data management concepts, protocols (e.g., NFS, CIFS, iSCSI), and technologies (e.g., RAID, snapshots, replication).
• Experience in providing expert level support, with advanced troubleshooting skills and the ability to diagnose and resolve complex storage-related issues.
• Strong understanding of public cloud infrastructure and services, including experience with one or more major cloud providers such as AWS, Microsoft Azure, Google Cloud Platform (GCP), or Oracle Cloud Infrastructure (OCI).
• Proficiency in cloud architecture concepts and experience designing, implementing, and operating ONTAP-based solutions in public cloud environments.
• Ability to participate in the team’s on-call support rotation, typically one week approximately every six weeks, providing support for critical customer and technical escalations as needed.
• Strong communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders.
• Ability to work collaboratively in a team environment and effectively manage multiple priorities and tasks.
• Continuous learning mindset and willingness to stay updated with advancements in NetApp ONTAP and cloud technologies.
• Flexibility to work across different time zones to support global operations.