Title:  Renewal Support Specialist

- Prepare accurate, timely, and competitive renewal and sales quotations for customers and partners.
- Collaborate closely with Renewal Specialists to support deal progression, customer retention, and revenue goals.
- Analyze pricing, discount structures, and commercial terms to create competitive offers aligned with business policies and objectives.
- Review and validate product configurations, support contracts, entitlement information, and other quote inputs for accuracy and completeness.
- Provide comprehensive deal support, including opportunity identification, quote creation and revision, approval coordination, and order readiness.
- Coordinate with Pricing, Operations, Finance, Product Business Units, and other internal teams to resolve deal-related issues and improve quote turnaround time.
- Offer reporting and operational support for USPS and North America Renewal Sales teams, assisting with data issues and adapting to evolving business needs.
- Support evolving Renewal Sales data, reporting, and quoting requirements as business needs change.
- Maintain accurate and complete information across relevant sales and quoting systems, adhering to established approval and business processes.
- Deliver a high-quality customer and partner experience through proactive communication, timely follow-up, and effective inquiry resolution.
- Manage multiple quotes and sales-support requests simultaneously, prioritizing work based on customer needs, deadlines, and business impact.
- Provide quarter-end support to maintain business continuity, address booking blockers, and facilitate timely deal completion.
- Identify opportunities to enhance quoting and sales-support processes and contribute to operational efficiency initiatives.
- Develop knowledge of NetApp products, support offerings, commercial programs, sales processes, and partner engagement models to continuously improve sales support quality.

 

- 1–3 years' experience in renewals, quote management, inside sales, sales operations, or related fields
- Experience supporting customer-facing sales teams, channel partners, or distributors preferred
- Knowledge of pricing, quotation, discounting, and commercial deal structures
- Ability to analyze product configurations, pricing, contracts, and business needs
- Strong analytical and problem-solving skills to resolve discrepancies
- Effective interpersonal and collaboration skills across sales and teams
- Proficient in Microsoft Office, especially Excel and Outlook
- Excellent written and verbal communication skills
- Strong organizational and time-management skills to handle priorities
- High attention to detail and commitment to data accuracy
- Ability to work in a fast-paced, deadline-driven sales environment
- Professional, accountable, and customer-focused work approach
- Willingness to learn new sales tools, quoting systems, products, and processes
- Bachelor’s degree preferred
- Hybrid model combining office and remote work
- Available onsite during quarter-end to support critical deadlines
- Focus on customer and partner experience, operational excellence, and sales enablement