Title:  Solutions Architect

Job Summary

The NetApp Field Technology Labs enable pre- and post-sales technical staff to demonstrate the business value of our technology. Additionally, the content enables field staff to maintain their technical competence, prepare for professional services delivery, and conduct informal workshop sessions for employees, partners, and customers. 

The Lab on Demand (LOD) is a centrally hosted facility that provides remote access to standardized, dynamically-provisioned, private lab environments. Demand for our services is high: the team supporting these services is growing, and we are increasing our capacity and our capabilities. 

Currently, we are seeking a Solutions Architect who can capture the results of select POCs to create content to help users best use our lab services in sales or support, and even direct customer digital engagement. The role involves extensive interaction with subject matter experts across the company and requires close participation in design, development, and testing activities in many technology areas. A strong technical background and excellent oral and written communication skills are required.  

Essential Functions

• Assisting with the design, development, and testing of LOD lab environments
• Creating and updating guides for end users on how to use LOD lab environments as well as clear demonstration of business value to a technical audience
• Use of Oxygen XML Author, GitHub, and DITA for content creation
• Providing feedback from the user community to the subject matter experts to guide future development activities for the lab environments
• Assisting the help desk with questions regarding the lab environments 

Job Requirements

Technical

• Strong aptitude for learning new technologies
• Good knowledge of at least one server virtualization technology (e.g., VMware, OpenShift, KVM/Proxmox)
• Good knowledge of at least one major UNIX or UNIX-like OS (e.g., Linux and Solaris) and also Microsoft Operating Systems
• Good knowledge of TCP/IP and Ethernet network concepts 
• Good understanding of storage systems (NetApp preferred) and storage protocols (e.g., NFS, CIFS, FC SAN, and iSCSI SAN)
• Desirable: experience with common enterprise applications (e.g., Microsoft SQL Server or Oracle Database), experience with cloud-based application deployment (e.g., Amazon Web Services AWS, Microsoft Azure, Google Cloud Platform GCP), experience with automation and scripting technologies (e.g. Ansible, shell, powershell, python), and hands-on experience with Generative AI and ML frameworks 

Non-Technical 

• Willing and able to travel occasionally, domestic and international (0-10%) 
• Ability to clearly articulate (written and verbal) complex [technical] topics
• Excellent interpersonal communication and customer service skills
• Project management or technical coordination/leadership skills
• Ability to work collaboratively with employees within the group and across functions
• Desirable: Examples of sample documentation written for technical audiences 

Education and Experience

• A minimum of 8 years of experience is required
• A Bachelor of Science Degree in Electrical Engineering or Computer Science, or related field; or equivalent additional experience is required
• Demonstrated ability to have completed multiple complex technical projects