Title:  Sr. Manager, Production Engineering (People Manager Role)

Senior Manager, Production Engineering

Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.

We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.

By harnessing the power of hybrid cloud data services, customers gain the freedom of choice to securely manage and move data – anywhere, on any cloud. Only NetApp can help organizations deliver data-rich customer experiences when they rapidly test and deploy new applications that easily use data and services regardless of where they reside or in what form.

Job Summary

At NetApp, we have an outstanding opportunity to work with the largest cloud providers and premier customers who enthusiastically choose our best of breed storage solution.  As a Production Engineering Manager within our Cloud Storage group You will operate a globally distributed cloud storage service and drive efforts that reduce risk to service uptime.  You will grow and optimize your team's capabilities while streamlining critical processes in order to add nines to the availability of the production environment.  You will work closely with our partners at one of the largest hyperscalers in the world to accelerate the delivery of innovation to our customers while maintaining high customer satisfaction. 

Our culture carries an ego-free attitude and a results-oriented view of success.  Our managers take on the role of a player-coach and thought leader.  The type of candidate who fills this position typically has experience with the following

• People Manager role Leading a team of 8

• Experienced with leading and supporting automated DevOps and CloudOps practices

• Experience with scripting languages such as Python, Bash or Powershell.

• Experience with a major hyperscaler like Azure, Google Cloud or Amazon Web Services

• Experience with preparing and presenting data to a wide variety of stakeholders including employees, managers, executives, partners and customers.  

Core Responsibilities

• Lead a team of 8 engineers
• Recruit, train and mentor a world-class team.  Develop careers through personal and performance management.
• Consistently drive key abilities: Availability, Supportability, Observability, Security and Deploy-ability
• Manage escalated engineering requests; Regularly review incidents to identify process deficiencies and foster continual improvement.
• Identify product issues and work with engineering teams to resolve them.
• Value the currency of knowledge and develop procedures to store and distribute it across teams.  Foster an environment of continuous learning.
• Develop business analytics beyond spreadsheets to derive insights and KPIs using tools like PowerBI, Tableau and Looker.  Measure improvements in team productivity and ROI for key projects.
• Apply strong leadership, and motivational skills, including the ability to lead up, across and down multiple business units.

Job Requirements

• Maintains a strong sense of ownership while navigating a matrix organization with fluid priorities.
• Applies a relentless curiosity for understanding and a rational approach to solving good and bad problems.
• Balances the role of a customer advocate while shaping solutions to accelerate software delivery.
• Removes technical, procedural and communication barriers to consistently deliver positive outcomes.
• Uses empathy and transparency as a means to connect with a globally distributed organization.
• Excellent documentation and organization skills.
• Excellent critical thinking skills and problem decomposition skills.
• Ability to manage multiple projects at a time.

Education

• Bachelor's degree or equivalent practical experience.
• 10-15 years of experience in managing teams who address technical and business issues.
• A career progression of increasing complex and sizeable project work and business impact.