Title:  Technical Operations Engineer (Apache Cassandra)

Job Summary

NetApp is looking for Technical Operations Engineer to join our growing Instaclustr team in USA. NetApp’s Instaclustr offering provides open source as-a-service, delivering reliability at scale. We manage cutting edge open-source technologies (Cassandra, Kafka, PostgreSQL, OpenSearch) for our customers around the world.

NetApp Instaclustr makes it easy for our customers to run powerful open-source applications at the highest levels of scale. We have developed a platform that takes care of the whole lifecycle: provisioning infrastructure, installing applications and, most importantly, keeping the applications running reliably in production. Since being founded in 2013, Instaclustr has grown strongly, with over 300 customers worldwide, and over 20,000 nodes under management.

Our Technical Operations Engineers are the frontline team keeping our large fleet of cloudhosted open-source clusters up and running. Your work will ensure the security, reliability and performance of world-class systems and databases. You will collaborate with our customer’s technical teams, from globally recognised companies in the gaming, banking and logistics industry sectors, ranging from big multinationals to emerging start-ups. 

The Role

As a Snr.TechOps Engineer, you will be part of our TechOps team who maintain and support our large fleet of cloud-hosted Apache Cassandra, Kafka, OpenSearch & other open-source technology clusters. This role is specifically for Apache Cassandra, however we would expect you to also learn other open source technologies such as Apache Kafka and Elasticsearch over time You will be working with other teams, including Product Management, Development Teams and Customer Success to help drive and shape the way we support our customers 

What else you will do:

1. Provide expert Cassandra database support on incidents, diagnosing and solving data modelling and architectural issues by liaising with customer’s database engineers on Apache Cassandra and maintain a high standard of customer communication

2. Undertake complex Cassandra database cluster tasks including but not limited to real time Cassandra migrations with no downtime, Cassandra upgrades (minor & major versions), Cassandra database performance tuning and maintain our Cassandra fleet of 13000+ nodes for our customers

3. Provide expert Cassandra database support to our nodes running in the cloud (AWS/Azure/GCP), using technologies such as Linux (Debian, Ubuntu), Docker, and languages including Java, Python and bash.

4. Investigate issues and apply standard maintenance procedures to optimize the performance and stability of production and non-production Cassandra databases that we manage

5. Develop and continually improve our suite of internal automation tools, applications, and processes

6. Be a proactive, reliable and supportive member of the Cassandra Database support team, and participate in a 24/7 rotating on-call roster 

Job Requirements

• Minimum of 6 years working experience in addition to:

1. Strong knowledge and experience in administrating Apache Cassandra clusters at scale. Designing and maintaining database architecture, data structures, tables, dictionaries and naming conventions to ensure the accuracy and completeness of all data master files

2. Testing Cassandra database systems and upgrades, such as debugging, tracking, reproduction, logging and resolving all identified problems, according to approved quality testing scripts, procedures and processes

3. Experience in identifying data modelling and architectural issues with Apache Cassandra

4. Developing and managing documentation, standards, policies, and procedures related to database operations

5. Programming skills in Python, Java, bash scripting, SQL, and source code control using Git

6. Exceptional ability to communicate clearly and professionally in written and verbal English (essential)

7. Any customer service experience is favourable

8. US Citizen 

Education

• Bachelor's degree in a technical or engineering field OR Master's degree with less related experience.