Title:  Technical Operations Engineer

Job Summary

NetApp’s Instaclustr offering provides open source as-a-service, delivering reliability at scale. As a Technical Operations Engineer, you will be part of our TechOps team maintaining and supporting our large fleet of cloud-hosted Apache Cassandra, Kafka, OpenSearch & other open-source technology clusters. Every day will raise interesting and challenging problems ranging across many different areas such as fleet management, customer support, operation, and incident response. You will be working alongside other teams including Product Management, Development Teams, and Customer Success to help drive and shape the way we support our customers.

Essential Functions

• Provide expert operational support to our nodes running in the cloud (AWS/Azure/GCP) leveraging a background in Linux administration, Docker, and languages including Java, Python and Bash.
• Respond to customer queries and incidents, diagnosing and solving complex technical issues by liaising with customer engineering teams on Apache Cassandra, Kafka, OpenSearch, and other supported technologies while maintaining a high standard of customer communication.
• Investigate issues and apply standard change and maintenance procedures to optimize the performance and stability of production systems.
• Undertake complex cluster operations such as migrations, upgrades, and maintenance on our fleet.
• Develop and continually improve our suite of internal automation tools, applications, documentation, processes, and procedures.
• Be a proactive, reliable, and supportive member of the TechOps team and participate in a 24/7 rotating shift roster.

Job Requirements

• Strong knowledge and experience with Linux and be comfortable working from the command line. This is essential, there are no GUIs here.
• Good fundamental computer science / software engineering skills and knowledge, particularly operating system internals, resource management, and networking.
• Previous experience working with databases and/or open-source techs (managing standard tasks, handling production issues, performance tuning) in a support role.
• Programming skills in Python, Bash scripting, SQL, and source code control using Git.
• Exceptional ability to communicate clearly and professionally in written and verbal English is essential.
• Demonstrated ability to multitask.
• Passion for all things IT, and especially open source.
• Any customer service experience is favorable.

Education

Typically requires a Bachelor of Science or MasterDegree in Engineering or Computer Science

Typically requires 3-5 years of relevant experience.