Title:  Technical Writer

Job Summary

 As members of NetApp's Information Engineering organization, we transform product knowledge into trusted enterprise assets that power customer experiences, AI assistants, search systems, support workflows, and future agentic experiences. We combine exceptional technical communication, information architecture, content operations, and AI-ready knowledge design to ensure our content is accurate, discoverable, reusable, and scalable for both human and machine consumers.

What You'll Do:

• Create and maintain high-quality technical documentation and knowledge assets for complex products and solutions.
• Research technical topics and translate complex information into clear, accurate, and reusable customer-facing content.
• Partner with engineering, product management, support, and UX teams to develop and improve technical content.
• Apply content standards, structured authoring practices, metadata, and information architecture principles to improve content quality and discoverability.
• Leverage AI-enabled tools and workflows to accelerate content creation, validation, and maintenance while ensuring accuracy and quality.
• Analyze feedback and content performance data to continuously improve documentation effectiveness and customer outcomes.
• Contribute to AI-ready knowledge assets that support documentation, search, support, and emerging AI experiences.

What skills you’ll need:

• Ability to organize complex technical information into clear, structured, customer-focused content.
• Strong technical writing, editing, and communication skills.
• Experience with technical publishing, content lifecycle management, and documentation best practices.
• Knowledge of structured authoring, content modeling, taxonomy, metadata, and information architecture concepts.
• Experience using modern documentation tools, including Markdown/AsciiDoc, GitHub, and related content development environments.
• Ability to evaluate information quality, including AI-generated content, for technical accuracy and relevance.
• Strong collaboration, problem-solving, and learning agility.

Education & Experience 

• Minimum of 5 years of experience in technical writing, technical communication, knowledge management, or a related discipline.
• Degree in English, Technical Writing, Computer Science, Information Science, or a related field.
• Experience researching complex technical concepts and transforming them into clear, reusable information assets.
• Experience with AI-assisted authoring or content development workflows.
• Experience collaborating with engineering, product management, support, and other technical stakeholders.
• Preferred experience:
  • Structured authoring environments and lightweight markup languages such as AsciiDoc or Markdown.
  • Source control systems such as GitHub.
  • Issue tracking and agile development tools.
  • Cloud, storage, networking, software, or systems administration technologies.