Title:  Professional Services Consultant

Job Summary

NetApp, recognised as one of the best places to work, is seeking a motivated Onsite Storage Consultant to join our 24x7 Professional Services team, servicing Managed Services Customers. This role offers outstanding personal satisfaction and the opportunity to make a genuine impact within a growing organisation. Our team is passionate about delivering exceptional customer experiences and values strong relationships both internally and externally. As an Onsite Storage Consultant, you will provide Level 2/3 support, responding to incidents, managing change and service requests, driving problem management, and planning and executing infrastructure improvements, including firmware upgrades. You will work closely with a varied clientele and must possess a strong understanding of NetApp storage technologies.

Job Requirements

· Extensive hands-on experience with NetApp Storage (CDOT and 7-Mode), including deployment, administration, troubleshooting, and upgrades.
· Proficient in Brocade SAN Switches and related SAN technologies
 · Deep understanding of NetApp Storage concepts and management tools (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap)
 · Experience with additional NetApp technologies such as StorageGRID, E-Series, and SolidFire is highly desirable. · Scripting skills in PowerShell, Python, or Ansible are beneficial
 · Solid grasp of infrastructure components, including NetApp/Cisco FlexPod architecture, Cisco UCS platform, IBM BladeCenter, System X, VMware vSphere, and Microsoft operating systems and applications
 · Strong knowledge of storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel)
 · Familiarity with ITIL methodologies: change, incident, problem, and configuration management (ITIL Fundamentals certification desirable)
 · Understanding of outsourcing, managed services, and cloud industry practices
 · Working knowledge of monitoring platforms, WANs, SANs, backup, and disaster recovery platforms."

Job Responsibilities

· Deliver Level 2/3 support for storage operations, including incident response, change management, and service requests.
· Plan and perform firmware and operating system upgrades for customer environments. Troubleshoot and resolve performance issues across NetApp storage platforms
· Manage backup integration and replication technologies, including SnapMirror and IntelliSnap
· Administer and optimise storage solutions using management tools such as OnCommand Unified Manager, Performance Manager, and Cloud Insight
· Coordinate with senior customer representatives and internal sales teams to ensure seamless service delivery
· Document all incidents, changes, and problem resolutions in accordance with ITIL methodologies
· Design, build, deploy, and test infrastructure and disaster recovery solutions.
· Maintain strong relationships with internal and external stakeholders.
· Participate in continuous improvement initiatives for infrastructure and operational processes.