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Title:  Solutions Engineer

Location: 

Mumbai, IN, 400051

Requisition ID:  39887
Job Summary

Primarily shall provide technical expertise for the development and implementation of NetApp products and solutions for customers.

Shall work with the sales team to create opportunities for NetApp.

Shall utilize product knowledge to provide technical expertise to sales staff and the customer through product and solution presentations, and demonstrations.

Conduct Product and solution demonstrations for customers to showcase specific functionality of the NetApp product.

Assist the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions.

Shall create detailed design and implementation specifications for complex products/applications/solutions.

Shall provide consultation to prospective users and/or product capability assessment and validation.

Shall work with the relevant internal teams to address the market and customer opportunities

Shall work with the Professional services, Support and Global support delivery teams to address any customer issues and escalations related to NetApp Products and solutions.

Shall work with the Partners, Alliances and the necessary ecosystem to stitch a comprehensive solution to customers.

Shall be the Trusted Advisor to a set of strategic customers in the assigned territory.

Job Requirements

Experience working in a customer facing role.

Good experience in Technical Pre Sales.

Deep understanding of Storage products

from one or more leading OEMs like NetApp, Hitachi, EMC, IBM, HP, etc

SAN, NAS /file services, replication, disaster recovery, backup, data protection

Understanding of Private, Public and Hybrid cloud solutions

Knowledge of atleast one Hyperscaler ( AWS, Azxure or Google) solutions and services

Good interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.

Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.

Creative approach to problem solving.

Travel to the prospective customer's sites as necessary

Education
Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.