Title:  Consumption Operations Analyst (m/f/d)


Neu-Isenburg, DE, D63263 Dusseldorf, DE, 40472 Stuttgart, DE, 70563 Uxbridge, GB, UB948F Kirchheim bei Munchen, DE, 85551 Hamburg, DE, D21079 Berlin, DE, 10719 Schiphol-Rijk, NL, 1119 PZ

Requisition ID:  78447

Basic Function and Scope of the Position:

Maximize the profitability, assist in increasing incremental revenue, maintain compliance, and deliver a customer centric experience through management of all back-office processes for NetApp Capital Solutions’ (NCS) On Demand Advantage (ODA) and NetApp On Demand (NOD) programs, and Keystone Flex Subscription. This will be accomplished through managing and coordinating efforts cross functionally with NetApp departments.

Specific Responsibilities:

  • Manage customer schedules and subscriptions
  • Understand contractual, operational, and financial obligations of each consumption agreement/subscription
  • Coordinate with Funding Partners, Order Management, automated bots, Keystone Success Managers, and the Zuora system to ensure timely and accurate invoicing
  • Manage the installed and de-installed inventory of products
  • Coordinate upgrades, equipment returns, redeployments, and disposition of assets
  • Provide regular reviews of the programs to the Sales Teams
  • Educate the Sales teams as to risks and opportunities in the program
  • Continuously improve operational efficiency, quality, and capability through the identification, development, implementation, measurement definition, documentation, and training of tool and process change
  • Team with NCS Ops and Keystone Product Team to ensure seamless coordination of post-sale activities
  • Contribute to internal quarterly finance reports

Job Requirements & Experience:

  • The ideal candidate for this job is committed, detail-oriented, and a process-focused selfstarter who likes to drive results and take accountability.
  • Comfortable in a fast paced, dynamic environment in which priorities are changing on a regular basis and can act independently.
  • Minimum 3 to 5 years of combined finance, operational, and industry experience.
  • A bachelor’s degree in finance or related field.
  • Excellent data analysis and visualization skills – pivot tables, multi-sheet models, complex formulas, simple macros, outlier detection, data integration and joins, data consistency/quality automation
  • General will to learn and understand some level of technical background details related to data storage
  • Must have excellent verbal, written, and data storytelling communication skills
  • Fluent English and German

Preferred Skills:

  • Excellent time management skills
  • People/project management or supervisory skills, including remote coordination
  • Some experience with accounting principles of cost/ revenue matching, accruals, revenue recognition
  • Some experience with as a Service (aaS), subscription commercial models

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