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Title:  Field Manager Professional Services (Region Frankfurt)

Location: 

Neu-Isenburg, DE, D63263

Requisition ID:  35883
Job Summary

Your Role:

As Professional Services Regional Manager , you will lead and grow all aspects of NetApp's field operations organization for the region Frankfurt. As a key member of the Area Management team, you contribute and support growth of the field organization, insuring that it remains extremely focused on understanding and meeting Enterprise customer requirements, building long-term relationships, and achieving high levels of customer satisfaction. NetApp consider Professional Services as a strategic tool to extend and intense relationships to our customers.
You work closely with the Area Director, Sales and Solutions Engineering teams, the Global Support Centers, and like teams in other regions or areas to drive total customer satisfaction, services business enhancements and growth, as well as financial management of the services business. This position requires a dynamic, hard-working and ambitious individual, with good oral and written communication skills. Individuals will also possess strong leadership and interpersonal skills and have experience managing and growing a professional services consulting practice.

 

Essential Functions:

- Manage an organization that delivers NetApp Consulting solutions. This includes working closely with NetApp Sales and Solutions Engineer groups, and Project Management and Consulting resources, to deliver services and develop business within the Area.

- Meet sales and services targets.

- Track and manage customer satisfaction, including addressing areas of concern.

- Act as the Regional Senior resource for all customer-facing meetings.

- Drive local and corporate best practices throughout the regional team to ensure consistent, high quality and repeatable solutions.

- Participate in the planning and budget process as it relates to planning, goal attainment, expense management, and revenue recognition.

- Track and forecast financial targets and provide reporting and submission of financial data to support corporate actions.

- Support and challenge the Partner eco system in the area.

- Evangelize the Consulting Services offering across the Regional team, leveraging a consistent message and method for planning and delivery.

- Lead and/or contribute to the revisions of presentation materials for both Corporate and Regional specific documents.

- Work with Corporate groups on enhancements of deliverables, processes, and operations solutions.

 

Job Requirements

Requirements:

- Broad exposure to a variety of technologies/concepts and management experience in a distributed environment.

- Excellent verbal and written communications skills, as well as presentation, customer, business, and negotiation skills.

- Proven ability to manage the financial elements that make up the Area.

- Experience in managing and enhancing a world-class field services organization, as well as growing a Professional Service organization.

- Management experience with Professional Services business management in storage and data center solutions is critical.

- Experience in partner management, operations, and project management.

- Recurring review of delivery documents.

- Reporting requirements include: weekly performance reports, monthly forecast of revenue recognition (commits and upside), and monthly business reviews.

- up to 60%+ travel required.

 

Your Profile:

- A minimum of 3 years of experience in a field based services management is preferred.

- Must have experience supporting an Enterprise customer base.

- A Bachelor's Degree or Master's Degree in a technical or business discipline is required.

- Excellent language skills in German and good English.

Education

Bachelor or University degree and relevant working experience


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