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Title: Customer Evaluation Program Manager - Customer Evaluation Programs

Location:

New York, NY, US, 10017 Research Triangle Park, NC, US, 27709 Vienna, VA, US, 22182 San Jose, CA, US, 95128

Requisition ID: 126199

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

Are you a dynamic and strategic leader with a passion for driving successful program outcomes? The Enablement Program Office (EPO) Organization under our Go-To-Market (GTM Ops) operations team is seeking a Global Program Manager. In this role, you will be responsible for overseeing the Customer Evaluation (Eval), Swing Gear, and Trade-in Programs, ensuring that program goals align with organizational objectives.

As a Global Program Manager, you will collaborate with cross-functional teams, including a dedicated operations team in the Center of Excellence, to drive the success of these programs. You will play a crucial role in strategic planning, coordination, execution, and stakeholder management. Your fresh perspective and willingness to dive into problem areas will be encouraged and expected as we work together to solve difficult challenges.

Within the GTM Ops organization, our portfolio is expanding to include change management for large-scale initiatives across operations, IT, and sales teams. As the change management global lead for the Eval, Swing Gear, and Trade-in programs, you will work closely with a dedicated team of Project Managers to ensure smooth operations and drive continuous improvement.

Key Responsibilities

Lead projects aimed at improving operations business systems and processes within the programs.
Develop metrics to measure processes and identify areas for improvement.
Align improvement efforts with performance shortfalls.
Collect data to identify root causes of problems.
Deliver presentations and training courses on measurement, analysis, improvement, and control.
Manage the annual budget and forecast equipment purchases and program-generated revenue.
Develop comprehensive program plans, aligning objectives with strategic initiatives.
Build strong relationships with key stakeholders and address their concerns.
Facilitate effective communication within the program team.
Implement quality control processes to maintain high standards.
Continuously evaluate and improve program processes.
Identify potential risks and develop mitigation strategies.
Provide mentorship, training, and support to junior Project/Program Managers.

Qualifications

Bachelor's or Master's degree in a relevant field.
8+ years experience as a Program Manager or in a similar role
Project Management Professional (PMP) certification, preferred
Excellent communication and interpersonal abilities.
Strategic thinking and problem-solving capabilities.
Extensive knowledge of program management and change management best practices.
Strong record of managing competing priorities with attention to detail.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us.

USA and Canada Residents Only:

The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations, is $137,610-$168,190. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), sick time, leave of absence as per the FMLA and other relevant leave laws, Company bonus/commission, employee stock purchase plan, and/or restricted stocks (RSU’s).

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
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