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Title:  Customer Success Manager


New York, NY, US, 10017

Requisition ID:  46583
Job Summary

A Customer Success Manager (CSM) will be responsible for orchestrating sales into the install base within NetApp’s Enterprise accounts segment.
CSMs drive the retention and growth of the install base through focusing on workloads, tech refreshes, renewals (including the addition of subscribers for Cloud products) and add-ons. This will be achieved through proactive customer outreach informed by internal data, campaigns and outbound calls into the customer base. The Enterprise Account Managers and CSMs are the primary points of contact for the Enterprise Accounts

Job Requirements

NetApp is looking for passionate and driven autonomous working Industry experts as Customer Success Manager. In this role, you are responsible for identifying sales opportunities in existing Enterprise accounts in a sales district. Your goal will be to uncover opportunities and take them to the point of purchase with our field sales and channel partner teams.

You will create deep customer satisfaction and product adoption and use this as a springboard to find opportunities to grow business. and ensure to upsell the value of your portfolio with the help of the Sales team

Essential Functions:

  • Create relationship maps within accounts with plans to expand depth and quality of relationships with buyers and influencers
  • Accountable for post-sale account management and driving account growth strategy with wider account team members
  • Conduct outreach efforts to maintain and educate stakeholders on NetApp’s value proposition and best-in-class products
  • Improves customer satisfaction and NetApp product adoption through information campaigns and by helping coordinate support activities
  • Minimum level of Bachelor’s degree in Business Studies or Engineering. Other degrees will be considered.
  • Good written and verbal communication skills in English
  • Good interpersonal, negotiation and organizational skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
  • Knowledge of tools, SAP, Microsoft Office.
  • Entrepreneur minded work ethic.
  • Open, Positive Attitude, interested in Technology and how it shapes the future world.
  • Cool and Calm under pressure.
  • Strong attention to detail.