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Title:  Technical Account Manager

Location: 

Research Triangle Park, NC, US, 27709

Requisition ID:  34037

 

Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.

 

We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.

Job Summary

Job Summary:
As a Technical Account Manager in the NetApp Sales organization, you are responsible for driving alignment and leading development of technical solution strategies within the NetApp team responsible for major accounts. You will utilize your excellent technical and relationship building skills in working with vendors, partners and sales to ensure that solutions with greatest NetApp value and content are provided to customers.

Job Requirements

The essential responsibilities of the TAM are to build Senior Technical Customer Relationships (Trusted Advisor to senior leadership) and to use business acumen and technical expertise to influence customer decisions. The TAM will also champion and define NetApp technology direction /vision within the account. The TAM is responsible for developing and implementing cross-functional reporting methodologies to measure and present back to the client the quantifiable impact of NetApp technology to support on-going TCO and ROI calculations. Finally, the role necessitates driving global alignment and strategies within the NetApp teams responsible for the account and advocating for the major account within the NetApp operations and engineering community.
Customer/Opportunity:
• Technical Evangelist for NetApp
• Develop business value focused strategy to enable growth into Cloud and NAS domains
• Trusted Advisor to customer technical team
• Manages opportunity life cycle from initial contact to sale through implementation.
• Ability to present all NetApp technologies and solutions, discuss business value, and provide consultative selling approach at the executive, management, and operations levels
• Capable of assessing customer’s needs, and communicating NetApp’s benefits based on these needs
• Proficient at handling objections at all levels within customer organization
• Develops customer Champions by providing them with NetApp TCO/RO Information
• Ability to influence RFP/RFI in advance of publication, and coordinate/drive team response

Technical:
• Ability to convert NetApp Technical features into Customer Business Value
• Qualify, pitch, integrate, and demonstrate all NetApp products
• Thorough understanding of competitive solutions and how to position against these solutions
• Compare and contrast NetApp solutions with current storage industry trends
Requirements:
- Good interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet sales goals.
- Ability to talk about technical subjects and deliver technical presentations to a wide array of audiences.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Strong understanding of CLOUD Solutions/Technologies, storage protocols and various Data Center oriented operating systems.
- Experience with various tools such as: Veritas, Oracle, Exchange, SQL, Clearcase and EDA.

Education

Education & Experience:
- 10-15+ years of experience is preferred.
- Fluent English communication skill is preferred
- A Bachelor of Science Degree in Computer Science, Electrical Engineering; or related field is required; a Graduate Degree is preferred.
- Experience which demonstrates a significant level of expertise in technical specifications required to sell NetApp products and services is required.

 

So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!

 

If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.

 

Join us and see what empowerment can do. 


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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