Title:  Order Management Specialist

Summary

NetApp is the intelligent data infrastructure company combining unified data storage, integrated data services, and Cloud solutions to turn a world of disruption into an opportunity for every customer. We create silo-free infrastructure, then harnesses observability and AI, to enable the world’s best data management. No matter the data type, workload or environment, NetApp enables you to transform your data infrastructure to realize your business possibilities.

NetApp helps customers become data-driven organizations and is strategically situated for the data centered, AI-powered era. With a long history of innovation in data storage, protection and management, NetApp is transforming to become the leader in intelligent data infrastructure combining hybrid, multi-cloud unified data storage with integrated data services and cloud operations and is well positioned to grow and scale. 

As an Order Management Specialist for NetApp, you will play a key role in ensuring that customer orders are processed smoothly and efficiently from start to finish. You're role is key to driving systems and process changes that improve the Order Management process. You will utilize your systems and process expertise to train and coach others while being the first point of escalation for system and process issues impacting Order Management.

Responsibilities

• Responsibility: The tasks this individual is responsible for are often non-routine and unstructured, requiring creative solutions.

• This individual will apply attained experiences and knowledge in solving routine to moderately complex problems.
• Interaction: This individual must work effectively with Staff to Vice President level employees within the function, and the technical team on assigned projects. There may be communication with employees in other functions as required.
• Limited management direction is provided to employee on new projects or assignments as well as review of activities and priorities.
• The ideal candidate will be a proactive contributor and subject matter expert on team projects.
• To be successful, this individual must demonstrate favorable results through coaching and influencing others.
• Apply excellent time management and problem-solving abilities to thrive in a fast-paced, high-change environment while maintaining precision in order entry.

Requirements

• 5+ years of relevant experience and a Bachelor’s degree (or equivalent), with a proven ability to complete complex technical tasks and drive operational efficiency.
• Advanced expertise in Oracle 11i and Oracle Cloud systems to manage order processing in a configure-to-order environment, ensuring accuracy and compliance with company policies.
• Demonstrate strong communication and interpersonal skills to collaborate effectively across departments and deliver exceptional customer service.
• Lead and support cross-functional process improvements and transformation projects, including system testing, design, and implementation.
• Experience in training and guidance within the order management function, fostering team development and adherence to best practices.