Title:  Customer Success Enginner

Job Summary

As a Customer Success Engineer (CSE) at NetApp, you will serve as a trusted technical advisor and strategic partner to our large, strategic cloud customers. Your role will be pivotal in guiding them through the launch, migration, optimization, and scaling phases of their cloud storage and data services adoption journey.

This position is designed for individuals who are passionate about technology, customer success, and continuous learning

Ready to make an impact? Join us at NetApp and be part of a team that values innovation, collaboration, and customer success. Apply today and take the next step in your career journey with us!

Essential Functions

• Act as a technology advisor, connecting business needs to technology solutions and sharing new features to support customer goals.
• Provide architectural recommendations and identify risk mitigation activities.
• Execute customer commitments with NetApp and Microsoft Azure.
• Offer guidance and best practices for deploying NetApp Public Cloud Data Storage services in Azure.
• Monitor usage trends and customer health to identify challenges and optimization opportunities.
• Build impactful relationships with customers, Microsoft, and NetApp teams.
• Translate customer business requirements into technical solutions and executable value plans.
• Collaborate with account teams, cloud specialists, and solution architects to deliver customer value and business outcomes.

Job Requirements

• 3+ years of experience in enterprise cloud/software.
• 2+ years in customer-facing roles (e.g., CSM, CSE, CSA, solutions consultant, professional services delivery manager, or network administrator
• In-depth knowledge of Public/Hybrid Cloud Infrastructure and Cloud Service Providers (GCP, Azure and/or AWS).
• Strong understanding of the storage industry, cloud environments, virtualization, and cloud management stacks.
• Experience with ONTAP and Cloud Volumes ONTAP (CVO) is a plus
• Knowledge of data center operations, cloud security, and enterprise IT is desired.
• Strong aptitude for learning new technologies and applying them in a customer-facing environment
• Proven ability to build impactful relationships with customers and internal teams.

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• Fluent in French & English (C1/C2 level)
• Azure platform certifications (required within the first 6 months).