Share this Job

Title:  Customer Success Manager Graduate program (M/F)


Paris, Hauts de Seine, FR, 92088

Requisition ID:  47321
Job Summary

As a company committed to developing our future workforce, we created a program that enables our University Graduate Hires to fast track their careers through classroom and on-the-job training and clear benchmarks.

At the start of the program we will fly you to the United States to take part in our robust 90-day training program based in Raleigh Durham NC. USA facilities designed for entry-level talent. During this training, Academy Participants gain the foundational knowledge needed to have a basic understanding of the Storage Industry, NetApp, and products and solutions. Additionally, they effectively develop transferable soft skills that will allow them to excel within the organization and in their long-term careers.

You will experience an exciting 3 months with Graduate peers from all over the world. Afterwards you will return to France to start the on the job portion of your training.

Job Requirements

NetApp is looking for passionate and driven self-starters for Customer Success Manager adventure within our Academy Graduate Program. In this role, you are responsible for identifying sales opportunities in existing accounts in a sales district. Your goal will be to uncover opportunities and take them to the point of purchase with our field sales and channel partner teams.

You will create deep customer satisfaction and product adoption and use this as a springboard to find opportunities to grow business. and ensure to upsell the value of your portfolio with the help of the Sales team.


Essential Functions

  • Create relationship maps within accounts with plans to expand depth and quality of relationships with buyers and influencers
  • Accountable for post-sale account management and driving account growth strategy with wider account team members
  • Conduct outreach efforts to maintain and educate stakeholders on NetApp’s value proposition and best-in-class products
  • Improves customer satisfaction and NetApp product adoption through information campaigns and by helping coordinate support activities.
  • Must have graduated within the past 18 months or will graduate by September 2020 with a Bachelor or Master degree in Business Studies or Engineering. Other degrees will be considered.
  • You must have the unrestricted right to work in France. Unfortunately, we are unable to provide visa sponsorship. Please refer to the recruiter for roles in other global locations.
  • Good written and verbal communication skills in English with fluent French.
  • Good interpersonal, negotiation and organizational skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.


Application deadline                 31st May 2020


Start date                                             7th September 2020

Job Segment: Engineer, Program Manager, Field Sales, Manager, Customer Service, Engineering, Management, Sales