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Title:  Site Reliability Engineer


Research Triangle Park, NC, US, 27709

Requisition ID:  18867

Job Summary

As a Site Reliability Engineer, you operate seamlessly between development and operations. You’ll engage in and improve the lifecycle of cloud services - from design to deployment, operation and refinement. You’ll maintain services by measuring and monitoring availability, latency and overall system health. You’ll play an important role in scaling systems sustainably through automation and evolving them by pushing for changes to improve reliability and velocity.      

To be successful in this role, you must be a motivated self-starter and self-learner, possess strong problem-solving skills; and be someone who embraces challenges.

Essential Functions:

  • Debug and troubleshoot service bottlenecks throughout the whole software stack.
  • Measure and monitor availability, latency, and overall system health.
  • Provide advanced escalation support (tier 2 and 3) to NetApp‘s Cloud Data Services solutions.
  • Identify tasks and areas where automation can be applied to achieve time efficiencies and risk reduction.
  • Develop software, both as components of our solution and outside of the solution, for deployment automation, packaging and monitoring visibility.

Job Requirements

  • Ability to embrace new technologies and work in a fast-paced, global environment.

  • Systematic problem-solving approach, coupled with a sense of ownership and drive.

  • Excellent written and verbal communication skills.

  • Ability to manage competing priorities and multiple deadlines.

  • Good interpersonal communication and customer service skills are needed in order to work successfully with stakeholders in high stress and/or ambiguous situations.

  • Familiarity with the lifecycle of cloud services - from design to deployment, operation and refinement.

  • This role includes rotational on-call work and may include occasional travel.

  • Demonstrated Linux experience.

  • Scripting and infrastructure automation using for example, Ansible, Python, Go, Perl or Ruby.


Must be graduating in May 2019 or have already graduated within the past 18 months with a Bachelors or Masters degree in Computer Science, Computer Engineering or Equivalent degree. 

Equal Opportunity Employer Minorities/Women/Vets/Disabled.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Job Segment: Engineer, Computer Science, Software Engineer, Cloud, Engineering, Technology, Research