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Title:  Information Systems Engineer

Location:  USA - North Carolina - Research Triangle Park
Requisition ID:  1509

Job Summary

As an Information Systems Engineer you are part of a 24/7 infrastructure services operations team that is responsible for incident operations, problem investigation, management, and resolution, and proactive maintenance in pursuit of extremely high uptime and rapid return to service. You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues.

Essential Functions:
The Command Center Operations group is part of NetApp’s IT function and is responsible for a wide range of foundational and infrastructure technical expertise. As a part of a team, you will help to ensure that team objectives and operational goals are met.

- Provide specific technology operations support during assigned shift. Handle incident tickets, speak with end-users, work on problem tickets, perform proactive maintenance, and resolve critical operations issues rapidly and effectively.
- Properly update all tickets using established documentation standards to ensure issues are well documented, stakeholders are informed, and issues are closed.
- Follow all operational processes from high level processes like incident and problem management to specific processes like hardware decommissioning and escalations.
- Strictly adhere to all Change Control processes and rules to prevent unexpected outages.
- Problem diagnosis and resolution.
- Reporting to customers and management on status, resources needs, and projected outcomes.
- Good oral and written communication skills.
- Ability to work collaboratively with other Command Center team members to support deadlines; ability to work independently as well.
- Strong aptitude for learning new technologies and understanding how to utilize them in an operations environment.
- Ability to follow standard operational principles and practices and use software management tools appropriately.
- Creative approach to problem solving.
- Ability to handle multiple tasks concurrently with competing deadlines.
- Willingness to work shifts, some of which are off hours or on weekends or on holidays.

Job Requirements

- Good oral and written communication skills.

- Ability to work collaboratively with other Information Systems Engineering team members to support deadlines; ability to work independently as well.

Technical Skill Requirements:
• Operational knowledge of MS SharePoint 2013 and/or Office 365 SharePoint Online
- Ability to create New SharePoint Site Collections and Sites at the request
of the users
- Ability to troubleshoot Site Collection/Site User Permission Issues
- Good Understanding of SharePoint Groups creation and User Access
- Good Working Knowledge of the all the Current Browsers like IE,
Chrome, Firefox, Safari and ability to troubleshoot SharePoint/Browser
Compatibility issues
- Detailed understanding of Central Administration and Power Shell to
execute admin tasks/responsibilities
- Troubleshooting of connectivity, Web Parts add-in issues, and other
errors encountered by users
- Ability to understand users issue and respond with the right technical
solution or best practice guidance
• Good knowledge of SharePoint 2013 and/or Office 365 SharePoint Online with WFE, App Servers and SQL 2012 Backend
• Good understanding of a SharePoint Designer Tool to create Websites, Workflows and Web pages
• Detailed knowledge of SharePoint Services and their downtime impact
- Monitor all the Critical SharePoint Services and create weekly
Performance matrix
- Ability to run SP Usage/Storage/Services reports,
• Good Knowledge of SharePoint Backup/Restore Utilities and ability to restore files/sites on a short notice. Any working knowledge of DocAve Suite/DocAve Online from AvePoint is a big plus

- This individual interacts primarily with Staff to Director level employees within the function, and the technical team on assigned projects. There may be communication with employees in other functions as required.
- General direction is provided on routine work, and detailed direction is provided on new projects and assignments; as well as on-going review of activities and priorities.
- The ideal candidate will be an important contributor or lead on team projects.


- A minimum of 2 years of experience is required; 3 to 5 years of experience is preferred.
- A Bachelor of Sciences Degree in Electrical Engineering, Computer Science or other related field is required; or equivalent experience.
- Demonstrated ability to have completed multiple, moderately complex technical tasks.

Equal Opportunity Employer Minorities/Women/Vets/Disabled.

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