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Title:  Intern - Sales, Service and Support Academy

Location:  USA - California - Sunnyvale Headquarters
Requisition ID:  1566

Job Summary

Explore a business where nothing stands still. Where your ideas can make a difference. And where you’ll be part of a collaborative, open-minded culture while you contribute to meaningful work. Organizations count on NetApp for cutting-edge ways to store, manage, move and protect their data. Help us meet their needs as your broaden your skills, get exposure to senior leaders and jump start your career.

As part of the S3 (Sales, Services and Support) Academy, we are looking for interns that will work closely with our Sales, Professional Services and Systems Engineering teams for a 10-12 week summer internship.

-As a Sales Intern, you will be responsible for marketing the company’s products and/or services with prospects via telephone, email or social media networks. Generates prospective customers through cold calling, qualifies and nurtures leads within associated SLA requirements. Qualified leads are typically directed to the field and/or sales team for close.

-As a Systems Engineering Intern, you are responsible for providing pre-sales and post-sales support for selling NetApp's Products and Professional Services to existing and potential customers. You will utilize your excellent technical and relationship building skills in working with vendors, partners and sales to ensure that optimum systems solutions are provided to customers.

A-s a Technical Support Intern, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.

We invest heavily in new talent. Your energy and fresh ideas are vital to cementing our position as a market-leader. We’ll push you beyond your comfort zone with a belief that no idea is off limits. At the same time, you’ll have all the resources, mentoring and feedback you need to grow. What’s more, whatever your role, you can be yourself in a team that celebrates individuality and welcomes different perspectives.

Job Requirements

- Excellent written and verbal communication skills.
- Excellent interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Ability to follow standard engineering principles and practices.
- Creative approach to problem solving.
- Travel to the prospective customer's sites as necessary.

Education

We are seeking candidates that are pursuing a Bachelor’s, Master’s or Ph.D. degree in Business, Computer Science, Computer Engineering, Electrical Engineering, Information Systems or an equivalent degree.

Equal Opportunity Employer Minorities/Women/Vets/Disabled.


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