Title:  Renewal Sales Specialist

Job Summary

We are seeking a motivated and customer-focused Renewal Sales Specialist to join our team, ideally on the East Coast and within reasonable travel distance to be able to visit our North Carolina Office at least on a quarterly basis. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities. You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.

As a Renewal Sales Specialist, your responsibilities include:

Renewal Management

• Own the end-to-end process for support service contract renewal across a portfolio of customer accounts in region.
• Ensure timely and accurate completion.
• Partner with quoting specialists to ensure quality and accuracy of renewal quotes. Maintain and grow on time (OTRR) and in quarter (IQRR) renewal rates.
• Manage discount governance.

Customer & Partner Engagement

• Proactively engage with distributors, partners and customers to understand requirements, address concerns, and communicate the value of our services portfolio.
• Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.

Cross-Team Collaboration

• Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.
• Lead regular planning calls with account stakeholders across NetApp to understand customer intention in advance of upcoming renewals.

Reporting

• Track renewal metrics, forecast renewals, provide ongoing insights to improve processes.
• Provide proactive renewals data and insights to distributors and partners to maximise on time renewal collaboration and reduce customer risk.

Problem Solving

• Address and resolve customer and partner enquiries or escalations related to renewals in a timely and effective manner.

Learning

• Embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplification and innovation.

Job Requirements

• Fluent in English, Spanish &/or Portuguese (C1-C2 level) with exceptional communication and negotiation skills.
• 3+ years of experience in a customer or partner facing sales role, renewal sales preferable.
• Experience operating in a sales environment.
• Demonstrated aptitude to learn new skills and technologies.
• Familiarity with CRM software (e.g. Salesforce), MS Office
• Ability to build and maintain positive relationships with customers and partners
• Detail-oriented with good organisational skills
• Proactive and customer-centric approach
• Ability to manage multiple priorities in a fast-paced environment.
• Growth mindset with the ability to see any circumstance as an opportunity to learn.

Education

• Bachelor's degree in a business or technology related subject, or relevant industry experience.