Title: Renewal Specialist

Location:

NC, US

Requisition ID: 129744

Job Summary

The Retention Specialist is responsible for install base management of the existing customers in the effort to retain (as primary focus) and grow customer base. The role executes in line with Go-To-Market (GTM) strategies and initiatives to grow revenue generated from customer renewal (install base) sales and meet Key Performance Indicators (KPIs) for in-quarter renewal rates, in-quarter retention rates, discount percentages, and asset disposition.

***Must be local to our RTP, NC Office

Job Requirements

Work closely with Client Executives and CSM (Customer Success Managers) to determine account install base (IB) strategy and identify and qualify renewal opportunities
Own IB management process and support IB renewal sales within their Install Base renewal specialty (renewal, tech refresh, keystones, cloud subscriptions, etc.)
Maintain and grow renewal rates including On-time Renewal Rates and In-Quarter Renewal Rates, tech refresh, keystones (Managed Services), cloud subscriptions, and discount governance
Establish profitable relationships with the channel partners, customers, and account teams with a focus on renewal, identifying opportunities for upselling, and minimizing churn
Design, scope, and prepare customer proposals
Own quoting process and quote quality for core renewals, tech refresh, managed services (Keystones), and cloud renewals; collaborate with NetApp quoting team to ensure quality, timeliness, and accuracy of quotes
Serve as subject matter expert and provide technical advice related to customer proposals/quotes to help address queries from customers and channel partners; provide advice on compliance matters and policies
Engage with the channel partners to progress renewal opportunities through the sales cycle by educating on the renewal install base and opportunity management processes

Skills, Competencies, & Requirements

Typically requires a minimum of 4 years of related experience with a Bachelor’s degree or equivalent work experience
Aptitude and readiness for learning and understanding new technologies to communicate technical solutions and selling concepts
Creativity in problem-solving and good customer service skills
Strong ability to use data, drive insights, and execute

Compensation:
The target salary range for this position is $136,340 - $176,440. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.