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Title:  Academy - Professional Services Associate

Location: 

Research Triangle Park, NC, US, 27709 San Jose, CA, US, 95128 US

Requisition ID:  124205

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

The Sales, Services and Support (S3) Academy is designed or entry-level talent. It includes a robust 90 day training, business integration support, and other tailored programs to promote professional development and community. During this training, Academy Participants gain the foundational knowledge needed to have a basic understanding of the Storage Industry, NetApp, and products and solutions. Additionally, they effectively develop transferable soft skills that will allow them to excel within the organization and in their long- term careers.
 

As a Services Associate in the S3 Academy at NetApp, your goal is to learn the innerworkings of the Professional Services organization. A wide variety of roles are essential to ensure the NetApp Services is the standard of excellence:

Services Sales Associate - has the pre-sales responsibility for opportunity qualification, assessments, scoping, and sizing which requires excellent communication skills to become the point of contact for the customer.
Professional Services Resident - expected to collaborate with the PS team to assist NetApp customers through on-site support and consulting services.
Professional Services Engineer/Consultant - meet the requirements of Enterprise clients by providing and deploying technical architectures that deliver the highest value add on NetApp solutions.
Project Manager - hands-on individual with a combination of business and technical leadership skills. Responsible for planning, scheduling, tracking, and supervising the delivery of a wide range of projects
Product Manager - evaluates business opportunities to define and optimize the product portfolio through analysis and understanding of targeted markets, market trends, new technology, customer business issues, and the competitive market.

 

Job Requirements and Responsibilities

  • Excellent written and verbal communication skills
  • Strong interpersonal relationship-building skills
  • Ability to problem solve and critically analyze situations
  • Identify and influence the continuous improvement of key business processes resulting in improved customer experience.
  • Work closely with the sales team to present solutions to customers’ unique requirements.
  • Develop a support and professional services plan as a part of the overall account plan to meet NetApp’s professional services objectives
  • Position and deliver company-marketed solution sets and other custom consulting
  • Work collaboratively with other engineers and managers in a team environment to meet aggressive goals and high-quality standards
  • Manage a variety of projects to time, budget, quality, and contracted deliverables
  • Open-minded and positive attitude
  • Willingness to learn and adapt to changing environments

Experience

No industry-relevant experience is required for this position.  Candidates who have acquired basic knowledge or skills through education, internships or relevant coursework will be considered.  

 

 

Additional Details 

Job Posting Info: This is a pipeline position that will be opened on a recurring basis and used to fill roles aligned with the required skill sets. Recruiting efforts will be ongoing until specific teams find an ideal match. 
Thrive Everywhere: NetApp’s approach to in-person and remote work will be a flexible hybrid model that emphasizes flexibility for employees and puts our talent first. 

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. 

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

 

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
 
If you run toward knowledge and problem-solving, join us. 

 

USA Residents Only: 

 

The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations,  is $86,310 – $118,701. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education,  skillset and other relevant business and organizational factors, consistent with applicable law.  In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), sick time, leave of absence as per the FMLA and other relevant leave laws, Company bonus/commission, employee stock purchase plan, and/or restricted stocks (RSU’s).


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Job Segment: Pre-Sales, Compliance, Consulting, Change Management, Sales, Legal, Technology, Management, Research

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