Title:  Collections Analyst

Job Summary

We are looking for an energetic, tenacious, and experienced resource for the position of collections specialist for our finance team in RTP.  Our ideal candidate is a motivated problem-solver who can collaborate and communicate effectively with accuracy and an eye for detail.

Job Requirements

• Manage collections for NetApp accounts/portfolios and send statement of accounts
• Review customer aging report and follow-up on payments for outstanding invoices/ accelerate cash collections including reconciliations for short paid invoices.
• Follow-up with customers on missing remittances and provide details to cash applications team
• Work with internal as well as external teams to resolve disputes resulting in payment delays
• Use the collections tools effectively. Update collections activities in the system, collection notes, promises, problems and disputes
• Work on ad hoc requests from external as well as internal teams
• Provide back-up for team members in case they are out of the office and handle queries related to their portfolios
• Weekly collection conference calls with global team, must be able to present updates on accounts/transactions.

Education

• English Language skills are required for written and verbal communications
• Knowledge of Accounts Receivable, and collections
• B2B collections experience
• Ability to work independently, but also collaborate effectively with team members to reach team targets and goals
• Problem solving, critical thinking skills and adhere to timelines
• Ability to demonstrate integrity and the use of good judgment to handle the confidential nature of duties, tasks, and information
• Intermediate skills in Microsoft Word, Excel, and Outlook
• Good verbal and written communications skills
• Excellent organization and time management skills
• Must be able to go to the office at least 2 to 3 days per week. When full team is in town, attendance will be required.