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Title:  End User Services Engineer, IT


Research Triangle Park, NC, US, 27709

Requisition ID:  31834


Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.


We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.

Job Summary

This position has primary responsibility for analysis, design, implementation, maintenance, and operational aspects of the Endpoint Engineering tools and systems. Responsible for service ownership and operation of Microsoft OMicrosoft InTune, Active Directory Group Policies, Avecto, and other associated endpoint computing systems.

Responsible for acquiring, installing, or upgrading computer components and software, providing routine automation, maintaining security policies, troubleshooting, training staff, and offering technical support for projects.

You have:

  • Flexibility and creativity in solution design - including leveraging emerging technologies
  • Ability to clearly explain and justify ideas when faced with competing alternatives
  • Ability to quickly ramp up, understand complex problems, and create solutions across many products (e.g. Windows, Office, Enterprise Management, Azure) 
  • Strong understanding of infrastructure and related technologies (hardware, virtualization, networking)
  • Strong understanding of enterprise productivity and communications related technologies (messaging, unified communications, collaboration)
  • Experience in complex projects with division or company-wide scope
  • Strong automation skills (tool agnostic) and the ability to drive initiatives to automate processes.
  • Be a self-starter who can flourish in a dynamic technology company
  • Remains current on emerging technologies and conducts independent research to support business needs and requirements
Job Requirements
  • Experience with software updates/patch management, security patch management, application packaging and distribution
  • Experience with managing and administrating Intune, SCCM, SharePoint and Exchange
  • Strong working knowledge in Office365 and its related online products (e.g. SharePoint Online, Exchange Online, Teams/Skype, Azure AD, Security and Compliance)
  • Ability to work independently with some guidance from supervisor/manager
  • Strong analytical skills; Able to assess and solve issues in a high-pressure environment.
  • Able to work effectively with other groups and teams.
  • Scripting and/or programming (Power Shell, VB Script or other)
  • Ability to interface with customers to quickly understand the problem, relate to the customer and remain calm under pressure
  • Able to partner with peers to brainstorm, troubleshoot and collaboration on solutions
  • Strong experience in vendor management and participation in depth technical troubleshooting
  • Design and deployment of solutions with SCCM and Intune, and other Microsoft cloud technologies such as Azure AD, RMS, AIP, Cloud App Security and OMS
  • Skilled in device compliance monitoring and reporting
  • A degree or equivalent experience in Computer Science or related field.
  • Preferred 5 years of related experience with a Bachelor’s degree or equivalent work experience.
  • SQL Reporting and query writing experience
  • Strong familiarity with PowerBI and other reporting tools


So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!


If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.


We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us!  Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.  Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.  We provide comprehensive medical, dental, wellness and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.  


Join us and see what empowerment can do. 



Equal Opportunity Employer Minorities/Women/Vets/Disabled

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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