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Title:  Global Customer Reference Field Manager


Research Triangle Park, NC, US, 27709

Requisition ID:  33895


Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.


We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.


By harnessing the power of hybrid cloud data services, customers gain the freedom of choice to securely manage and move data – anywhere, on any cloud. Only NetApp can help organizations deliver data-rich customer experiences when they rapidly test and deploy new applications that easily use data and services regardless of where they reside or in what form.

Job Summary

Global Customer Reference Field Manager 

Job Summary: 

NetApp, is seeking an exceptional Global Customer Reference Field Manager. We are searching for an experienced Program Manager who will manage customer reference success projects for a Fortune 500 company. This individual will play an essential role in our organization and join a dynamic team of highly motivated professionals.  This position will have a direct opportunity to grow both existing and new customer references, develop storytelling opportunities across media, and help drive revenue through the creation, organization and delivery of business-critical customer reference information and assets. Working in a fast-paced environment, this role will also work closely on global customer marketing and strategy.  NetApp’s culture of excellence fosters professional growth and is best suited for goal-oriented individuals who value collaboration and can think both strategically and tactically. Success in this position will include quickly and effectively growing our customer reference program through the systematic establishment of best practices. 

Job Requirements

Job Requirements and Qualifications: 

  • Strategic and effective thinker who can multi-task across many projects with competing deadlines 

  • Excellent communication skills, including written and oral; with the ability to present to large groups with confidence 

  • Exhibit exceptional customer focus and listening 

  • In addition to your “nose for a good story” discovery skills, you're a compelling writer who crafts grammatically impeccable emails and you’re just as articulate on the phone 

  • 5 or more years of industry experience in working with field marketing and sales to engage customers and internal stakeholders to highlight customer successes 

  • Proven ability to recognize, analyze, and take action on project opportunities as they arise 

  • Ability to effectively present and evangelize the benefit of developing customer references to internal, external, customer and partner audiences  

  • Cross-functional influence, relationship building, negotiation and project management skills necessary to engage a broad constituency ranging from partners, customers, sales, marketing and engineering.  

  • Team player with strong drive and willing to take a leadership role in driving initiatives, working across organizations, and structuring approaches to new opportunities.  

Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.


So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!


If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.


We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us!  Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.  Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.  We provide comprehensive medical, dental, wellness and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.  


Join us and see what empowerment can do.



Equal Opportunity Employer Minorities/Women/Vets/Disabled

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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