Share this Job

Title:  Information Systems Engineer


Research Triangle Park, NC, US, 27709

Requisition ID:  29323


Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.


We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.

Job Summary


As an Information Systems Engineer you are part of a 24/7 infrastructure services operations team that is responsible for incident operations, problem investigation, management, and resolution, and proactive maintenance in pursuit of extremely high uptime and rapid return to service.  You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues. 

The Command Center Operations group is part of NetApp’s IT function and is responsible for a wide range of foundational and infrastructure technical expertise.  As a part of a team, you will help to ensure that team objectives and operational goals are met.  


Essential functions:

  • Provide specific technology operations support during assigned shift.  Handle incident tickets speak with end-users, work on problem tickets, perform proactive maintenance, and resolve critical operations issues rapidly and effectively.
  • Properly update all tickets using established documentation standards to ensure issues are well documented, stakeholders are informed, and issues are closed.
  • Follow all operational processes such as Incident, Problem, and Change management to specific processes such as hardware decommissioning and escalations. 
  • Strictly adhere to all Change Control processes and rules to prevent unexpected outages.
  • Problem diagnosis and resolution.
  • Ensure client satisfaction and client management.
  • Reporting to customers and management on status, resources needs, and projected outcomes.
  • Good oral and written communication skills.
  • Ability to work collaboratively with other Command Center team members to support deadlines; ability to work independently as we
  • Willingness to work shifts, some of which are off hours or on weekends or on holidays.
Job Requirements

Technical Skill Requirements


  • Good understanding and knowledge of enterprise NetApp storage technologies.
  • At least 2 years of experience working with FAS products, Data OnTap and SAN/NAS solutions listed below
    • Products/Tools: FAS, AFF, E-Series, and SolidFire hardware. OnCommand, SmartSolve, Config Advisor, DFM ONTAP Select, Cloud Volumes, StorageGRID, etc.
    • OS: ONTAP, SANtricity, Linux
    • SAN/NAS Technologies: iSCSI, FCP, Exports, Lun mappings, FTP, Vol creation, Aggregate expansion, Snapmirror troubleshooting, Snapshot creation/retention/restoration/troubleshooting.
  • At least one-year experience in a UNIX environment with experience in scripting.
  • Understanding of tcp/ip networks.
  • Manage online data backups and the overall execution of retention policies.
  • Managing service support tickets which includes (Incident, Change, Problem)


  • A minimum of 2 years of experience is required; 3 to 5 years of experience is preferred.
  • An associate’s degree in Information Technology, Electrical Engineering, Computer Science or other related field is required; or equivalent experience.
  • Demonstrated ability to have completed multiple, moderately complex technical tasks.
  • Ability to follow standard operational principles and practices and use software management tools appropriately.
  • Creative approach to problem solving.
  • Ability to handle multiple tasks concurrently with competing deadlines.



So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!


If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.


We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us!  Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.  Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.  We provide comprehensive medical, dental, wellness and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.  


Join us and see what empowerment can do. 



Equal Opportunity Employer Minorities/Women/Vets/Disabled

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Job Segment: Information Systems, Medical, Engineer, Systems Engineer, Electrical, Technology, Healthcare, Engineering