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Title:  Intern - Sales, Services & Support

Location: 

Research Triangle Park, NC, US, 27709 Sunnyvale, CA, US, 94089 Boulder, CO, US, 80302 Vienna, VA, US, 22182 New York, NY, US, 10017

Requisition ID:  32731
Job Summary

As part of the S3 (Sales, Services and Support) Academy, we are looking for interns that will work closely with our Sales, Professional Services, Technical Support Engineer and Solutions Engineering team teams for a 10-12 week summer internship.

Solutions Engineer Intern – As a Solutions Engineering Intern, you are responsible for providing pre-sales and post-sales support for selling NetApp's Products and Professional Services to existing and potential customers. You will utilize your excellent technical and relationship building skills in working with vendors, partners and sales to ensure that optimum systems solutions are provided to customers.

Sales Development Representative Intern - As a Sales Intern, you will be responsible for marketing the company’s products and/or services with prospects via telephone, email or social media networks. Generates prospective customers through cold calling, qualifies and nurtures leads within associated SLA requirements. Qualified leads are typically directed to the field and/or sales team for close.

Technical Support Engineer Intern - As a Technical Support Intern, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.

Professional Services Associate Intern - As a Professional Services Intern, you goal is to learn the inner working of professional services organization. You will either be a services sales associate intern, professional services resident intern, professional services engineer/consultant intern, support account manager intern or project manager intern. Each of the roles plays a direct role with assisting our NetApp customers!

Job Requirements

- Excellent written and verbal communication skills.
- Excellent interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Ability to follow standard engineering principles and practices.
- Creative approach to problem solving.
- Travel to the prospective customer's sites as necessary.

Education

We are seeking candidates that are pursuing a Bachelor’s, Master’s or Ph.D. degree in Business Administration, Information Systems or an equivalent degree.

Equal Opportunity Employer Minorities/Women/Vets/Disabled.


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Job Segment: Intern, Engineer, Information Systems, Entry Level, Sales, Engineering, Technology, Research