Title:  Intern - Support & Services

Location: 

Research Triangle Park, NC, US, 27709 Sunnyvale, CA, US, 94089 Boulder, CO, US, 80302

Requisition ID:  115781

About NetApp

NetApp is a Fortune 500 company that believes in the transformative power of data – to expand customer touchpionts, to foster greater innovation, and to optimize operations.  We are a global cloud-led, data-centric software company that gives organizations everywhere the freedom to put data to work in the applications that elevate their business.  NetApp values and behaviors serve as our inspiration and guideposts on our journey together to build an aspirational culture and empower our customers and each other.

Job Summary

As part of the S3 (Sales, Services and Support) Academy, we are looking for interns that will work closely with our Sales, Professional Services, Technical Support Engineer and Solutions Engineering team teams for a 10-12 week summer internship.

Technical Support Engineer Intern - As a Technical Support Intern, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.

Services Associate Intern - As a Professional Services Intern, you goal is to learn the inner working of professional services organization. You will either be a services sales associate intern, professional services resident intern, professional services engineer/consultant intern, support account manager intern or project manager intern. Each of the roles plays a direct role with assisting our NetApp customers!

Job Requirements

- Excellent written and verbal communication skills.
- Excellent interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Ability to follow standard engineering principles and practices.
- Creative approach to problem solving.
- Travel to the prospective customer's sites as necessary.

Experience

Must be enrolled in an educational or professional program through summer 2023 or later.

This is an internship with a start date in May or June 2023. Recruiting efforts will be ongoing until specific teams find an ideal match. NetApp's approach to in-person and remote work will be a flexible hybrid model that emphasizes flexibility for employees and puts our talent first. 

 

U.S. Residents Only: In accordance with NetApp’s Policy, all U.S. employees of NetApp must be fully vaccinated against COVID-19 if they work at a Company location or remotely. If there is a reason preventing you from receiving the COVID-19 vaccination, you must request and be approved for one of the legally acceptable exemptions and reasonable accommodation must be established.
 


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Job Segment: Summer Internship, Technical Support Engineer, Cloud, Intern, Technical Support, Entry Level, Engineering, Technology