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Title:  Learning and Development Manager

Location: 

Research Triangle Park, NC, US, 27709

Requisition ID:  28606

 

Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.

 

We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.

Job Summary

NetApp University is looking for an ideal candidate as a Learning and Development Manager for the Converged Infrastructure (CI) and Cloud Data Services (CDS) groups within NetApp.  The Learning and Development manager will be responsible for developing a comprehensive learning enablement plan for the products covered by these two business units including NetApp HCI, Flexpod, Cloud Volumes, and ONTAP Select.  In order to create a curriculum proposal the Learning and Development manager will need to be able to understand a product payload and how it could impact Sales messaging and positioning, technical hands on courses enabling the installation and administration, and technical courses enabling Support engineers to troubleshoot customer scenarios.  The Learning and Development Manager must be able to have design and implementation technical discussions with the Go To Market lab team on the area of Storage Area networking, hypervisors such as VMWare vSphere and Microsoft HyperV, and cloud providers such as AWS, Azure, and Google Cloud.   This engagement will ensure scalability and validation of learning solutions through pilots and user acceptance testing of self-paced solutions.  The Learning and Development manager must be located at a NetApp University development center due to interactions with developers, Subject Matter experts, and the Go To Market lab team.

Job Requirements

Evaluate product roadmap deliverables from the Converged Infrastructure and Cloud Data Services product teams and conduct an impact analysis on existing learning objects and\or create a new proposal for a curriculum plan encompassing the learning needs of all audiences from Sales through Support.

Coordinating with Go To Market labs or external contract developers on lab design and architecture for virtual and hardware labs.  This coordination will include the specification of storage (compute and storage nodes) and networking components (network and storage switches) for lab kits, creation of Lab Setup Guides, negotiation of lab network environment to support scalability, and pilot testing during development.

Investigate and enable new modalities, tools, or processes to improve the learners experience for Converged Infrastructure and Cloud Data Service training. 

Responsible for developing virtualized hardware enablement courses addressing a virtualized hardware need including but not limited to virtual reality, augmented reality, or hardware simulations.

Manage the Converged Infrastructure and Cloud Data Service learning development needs by assigning appropriate Sales or Technical developers, providing input on development task in the NetApp project management systems, addressing development issues, communicating status to the overall project teams, and coordinating production service interactions through release.

Lead the Converged Infrastructure and Cloud Data Services content development team by conducting team meetings, 1:1s, and staff development plans.

 

 

 

Education

BS\BA in Computer Science or related area. 

BS\BA in Instructional Design highly preferred.

Experience

5 to 10 years of experience in a networking or storage industry developing content for Sales Representatives, Sales Engineers, Professional Service Installation Engineers, and Technical Support Escalation Engineers.

5 to 10 years of experience designing and implementing hands on lab environments in storage and networking using virtualized and hardware environments. 

5 to 10 years of experience using industry learning development tools for e-learning including but not limited to Articulate Storyline, Camtasia, Brainshark, or Panopto.

3 to 5 years managing and leading a team of highly technical  content developers experienced in creating content in the storage or networking field.

 

So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!

 

If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.

 

We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us!  Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.  Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.  We provide comprehensive medical, dental, wellness and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.  

 

Join us and see what empowerment can do. 

 

 

Equal Opportunity Employer Minorities/Women/Vets/Disabled


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Job Segment: Training, Medical, Curriculum, Data Management, Education, Healthcare, Data, Research